Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Williams

Orange City,FL

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

23
23
years of professional experience

Work History

Night Manager

Buc-ee’s
Daytona Beach, FL
10.2024 - Current
  • Oversaw the operations of the store
  • Greeted and assisted customers
  • Ensured that all registers were dropped and End of Day went through successfully
  • Supervised departments and ensured they completed their night task
  • Prepared the store to hand over to the opening Assistant General Manger prepared for the new day
  • Walked property grounds
  • Submitted work orders on equipment not functioning correctly
  • Scheduled associates
  • Replied to work orders
  • Sent and replied to emails

Assistant Merchandise Manager

Buc-ee’s
Daytona Beach, FL
09.2022 - 10.2024
  • Oversaw the arrival and check in of all product
  • Ensured that all new product went to sales floor in accordance with policy
  • Oversaw the placement of merchandise keeping in accordance with Buc-ee’s standard Plan-o-grams and guides.
  • Reviewed associate schedules
  • Investigated instances of possible theft
  • Helped oversee the day to day operations of the department

Bookkeeper

Buc-ee’s
Daytona Beach, FL
02.2022 - 09.2022
  • Collect money from drop safes.
  • Verify all collected money, and redisburse back into safes.
  • Enter and verify invoices
  • Compare and balance all pay points
  • Run all transaction reports and compare them with computer data to verify accuracy.

Team Leader Receiving

Buc-ee’s
Daytona Beach, FL
03.2021 - 02.2022
  • Receive all merchandise from outside vendors
  • Ensure all received merchandise is properly and accurately accounted for
  • Ensure the team is correctly inventorying and pricing all merchandise.
  • Ensure merchandise is accurately and timely placed on the sales floor.

Bellperson

Waldorf Astoria
Orlando, FL
08.2015 - 08.2020
  • Assist guests with their luggage
  • Greet guests in the lobby and assist with any questions they may have
  • Conduct room drops

Lead Supervisor- Loss Prevention

Waldorf Astoria
Orlando, FL
08.2009 - 11.2015
  • Instructor of Loss Prevention Certification classes
  • Assisted in the development of training classes
  • Assisted in the creation of Policies and Procedures for the department
  • Helped to implement new computer software and trained staff on the use
  • Designed spreadsheets to assist in tracking information
  • Created, filed, and reviewed incident reports
  • Trained all new hires

Manager- Loss Prevention

Waldorf Astoria
Orlando, FL
11.2012 - 08.2015
  • Assisted with the installation of covert surveillance equipment, such as CCTV Systems
  • Developed and implemented department training classes
  • Maintained documentation of all loss prevention activity
  • Collaborated with law enforcement to investigate and solve external/internal theft or fraud cases
  • Responsible for hiring and training
  • Conducted thorough investigations (employee theft, fraud, employee wrongdoing, etc..…)

Loss Prevention Officer

Marriott- World Center Resort
Orlando, FL
07.2005 - 08.2009
  • Created and designed excel databases for critical operations of the Loss Prevention Department
  • Trained new team members
  • Managed guest issues, complaints, and disturbances
  • Monitored public areas in the resort

Army Specialist

United States Army
Afghanistan
07.2002 - 06.2005
  • Trained new soldiers
  • Worked on advanced artillery computer systems
  • Set up OE-254 antennas for communication
  • Conducted Safety Officer duties
  • Maintained the squad’s equipment

Education

Bachelor’s Degree - Accounting

DeVry University
Orlando, FL
02.2008

Skills

  • Operational oversight
  • Customer service
  • Inventory management
  • Equipment maintenance
  • Employee scheduling
  • Visual merchandising
  • Loss prevention
  • Team building
  • Safety compliance
  • Effective communication
  • Time management
  • Training and development
  • Strong leadership
  • Staff training experience
  • Bookkeeping and filing
  • Bookkeeping operations

References

References are available on request.

Timeline

Night Manager

Buc-ee’s
10.2024 - Current

Assistant Merchandise Manager

Buc-ee’s
09.2022 - 10.2024

Bookkeeper

Buc-ee’s
02.2022 - 09.2022

Team Leader Receiving

Buc-ee’s
03.2021 - 02.2022

Bellperson

Waldorf Astoria
08.2015 - 08.2020

Manager- Loss Prevention

Waldorf Astoria
11.2012 - 08.2015

Lead Supervisor- Loss Prevention

Waldorf Astoria
08.2009 - 11.2015

Loss Prevention Officer

Marriott- World Center Resort
07.2005 - 08.2009

Army Specialist

United States Army
07.2002 - 06.2005

Bachelor’s Degree - Accounting

DeVry University

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