Michael Williams
Beverly,Massachusetts
Summary
Diligent Mental Health Specialist with background in mental health support and counseling. Demonstrated success in developing and implementing therapeutic strategies to improve client well-being. Proven ability to use empathy and active listening to build rapport and trust with clients.
Overview
8
8
years of professional experience
Work History
Mental Health Specialist
Mass General Brigham Salem
01.2024 - 06.2024
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Monitored patients and assessed suicide risks.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- -Provides accurate information on shift-to-shift report and remains on the unit while incoming shift is in report.
-Thinks and act quickly and efficiently in emergencies.
-Displays professional boundaries in relationships with patients at all times.
-Complete and file all documentation as required in a timely manner.
Fish Monger
Whole Foods Market Inc.
06.2022 - 01.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Checked quality of products and removed expired items.
- Interacted with customers to foster loyalty and satisfaction.
Assistant Front End Manager
Stop & Shop
10.2018 - 06.2022
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
CSR
Shaws Star Market
11.2016 - 11.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identify customer needs and provide appropriate solutions.
- Handle customer inquiries and complaints in a timely manner.
Education
High School Diploma -
Keystone National High School
Bloomberg, PA09-2020
Timeline
Mental Health Specialist
Mass General Brigham Salem
01.2024 - 06.2024
Fish Monger
Whole Foods Market Inc.
06.2022 - 01.2023
Assistant Front End Manager
Stop & Shop
10.2018 - 06.2022
CSR
Shaws Star Market
11.2016 - 11.2018
High School Diploma -
Keystone National High School