Summary
Overview
Work History
Education
Skills
Certification
Timeline
TruckDriver
Michael Williams

Michael Williams

Arcola, Tx,TX

Summary

Dedicated truck driver with a proven track record at Walmart, excelling in route optimization and safety compliance. Demonstrated strong customer service skills while maintaining a clean driving record. Proficient in GPS navigation and adept at problem resolution, ensuring timely deliveries and high customer satisfaction. Committed to transportation safety and operational efficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Truck Driver

Walmart
01.2021 - Current
  • Handled commercial vehicle operations for efficient and safe goods transportation.
  • Conducted pre-trip inspections to ensure vehicle compliance and safety standards.
  • Optimized delivery routes to ensure timely arrivals and minimize idle periods.
  • Maintained accurate records of deliveries, vehicle maintenance, and fuel usage.
  • Adhered to all traffic laws and regulations while driving in various conditions.
  • Provided excellent customer service during deliveries, ensuring satisfaction and addressing concerns promptly.
  • Assisted in training new drivers on company policies and safe driving practices.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Collaborated with warehouse staff to streamline loading processes and enhance efficiency.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.

Truck Driver

City Of Huntsville, Tx -
03.2000 - 10.2006
  • Collaborated with warehouse staff to streamline loading processes and enhance efficiency.
  • Adapted to unexpected road conditions and traffic delays to ensure timely deliveries.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.

Truck Driver

McLane Food Service
02.2017 - 01.2021

Ensured timely delivery of food orders.

  • Dropped and hooked trailers and changed configuration of equipment.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Csr- Truck Driver

Faust Distributing
02.2009 - 03.2016
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
  • Assisted in processing orders and managing inventory levels to enhance operational efficiency.
  • Enhanced service quality by documenting customer interactions in CRM system.
  • Collaborated with team members to streamline workflows and improve response times for customer requests.
  • Developed training materials for ongoing staff education on products and services, fostering a knowledgeable workforce.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions in CRM system to maintain accurate records and improve service quality.
  • Trained new staff on best practices for customer engagement and service protocols to boost team performance.
  • Implemented feedback mechanisms to gather insights on customer experiences, driving continuous improvement initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Huntsville High
Huntsville, TX
1999

Skills

Commercial vehicle operations

Certification

Safety certificate

Timeline

Truck Driver

Walmart
01.2021 - Current

Truck Driver

McLane Food Service
02.2017 - 01.2021

Csr- Truck Driver

Faust Distributing
02.2009 - 03.2016

Truck Driver

City Of Huntsville, Tx -
03.2000 - 10.2006

High School Diploma -

Huntsville High