Michael Williams
Harvest,AL
Summary
Achieved high customer satisfaction in both casual and fine dining through extensive industry experience spanning over 25 years.,Cultivated a deep understanding of dining service nuances to drive positive guest experiences.
Overview
15
15
years of professional experience
Work History
Manager
Char Restaurant
08.2022 - Current
- Led sales team to consistently exceed quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify new business opportunities, improving competitive positioning.
- Fostered strong relationships with key clients, resulting in improved customer retention rates.
- Mentored junior sales staff, cultivating a high-performing team focused on achieving collective goals.
- Conducted regular performance reviews, providing actionable feedback to improve team effectiveness and morale.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
FOH Manager
Indigo Joe's
09.2019 - 07.2022
- Led sales team to consistently exceed quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify new business opportunities, improving competitive positioning.
- Fostered strong relationships with key clients, resulting in improved customer retention rates.
- Mentored junior sales staff, cultivating a high-performing team focused on achieving collective goals.
- Conducted regular performance reviews, providing actionable feedback to improve team effectiveness and morale.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant GM
Brickhouse Sports Cafe
05.2016 - 08.2019
- Led sales team to consistently exceed quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify new business opportunities, improving competitive positioning.
- Fostered strong relationships with key clients, resulting in improved customer retention rates.
- Mentored junior sales staff, cultivating a high-performing team focused on achieving collective goals.
- Conducted regular performance reviews, providing actionable feedback to improve team effectiveness and morale.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Banquet Mgr
Marriott Space and Rocket
06.2016 - 07.2019
- Inventory Control, purchasing order, scheduling
Sales Manager
Oakley Parisians
Huntsville, AL
06.2016 - 05.2019
- Led sales team to consistently exceed quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify new business opportunities, improving competitive positioning.
- Fostered strong relationships with key clients, resulting in improved customer retention rates.
- Mentored junior sales staff, cultivating a high-performing team focused on achieving collective goals.
- Conducted regular performance reviews, providing actionable feedback to improve team effectiveness and morale.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
FOH/BAR MNGR
FOGCUTTER STEAKHOUSE
12.2011 - 05.2016
- Led sales team to consistently exceed quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify new business opportunities, improving competitive positioning.
- Fostered strong relationships with key clients, resulting in improved customer retention rates.
- Mentored junior sales staff, cultivating a high-performing team focused on achieving collective goals.
- Conducted regular performance reviews, providing actionable feedback to improve team effectiveness and morale.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Bachelor of Science - Business Administration
Southwestern Illinois College
Edwardsville, ILSkills
Assisted in managing composite risk assessments to identify potential vulnerabilities
Supported quality assurance initiatives to maintain product standards
Facilitated inventory control and distribution processes for efficient operations
Contributed to cost analysis and financial projections to inform budgeting decisions
Coordinated scheduling efforts to optimize workflow
Monitored profit and loss statements to assess financial health
Achieved ServSafe certification to ensure compliance with food safety standards
PROFESSIONAL PROFILE
- Possess vast experience in restaurant management supply, inventory, stock, storage, and facility requirements.
- Strong organizational skills.
- Knowledge of standardized supply regulations, policies and procedures and/or other applicable guidance relating to management
Timeline
Manager
Char Restaurant
08.2022 - Current
FOH Manager
Indigo Joe's
09.2019 - 07.2022
Sales Manager
Oakley Parisians
06.2016 - 05.2019
Assistant Banquet Mgr
Marriott Space and Rocket
06.2016 - 07.2019
Assistant GM
Brickhouse Sports Cafe
05.2016 - 08.2019
FOH/BAR MNGR
FOGCUTTER STEAKHOUSE
12.2011 - 05.2016
Bachelor of Science - Business Administration
Southwestern Illinois College