Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Williamson Jr

Cuba

Summary

Results-oriented professional with expertise in customer service, staff training, and inventory management. Proven track record in enhancing customer experiences and driving operational efficiency in high-demand settings. Experienced Auto Care Center Manager skilled in team leadership and cash handling, ensuring reliable service delivery and customer satisfaction. Recognized for improving performance standards and productivity through effective leadership.

Overview

3
3
years of professional experience

Work History

Auto Care Center Manager

walmart
Olean
11.2024 - Current
  • Oversaw daily operations of auto care center to ensure efficient workflow.
  • Scheduled appointments and coordinated service times to maximize efficiency.
  • Guided customers in selecting suitable auto services and products.
  • Maintained inventory of automotive supplies, ordering replacements as needed.
  • Advised customers on appropriate tire choices based on specific requirements.
  • Assisted customers in selecting optimal oil change packages.
  • Promoted add-on services to enhance customer value.
  • Performed oil changes, tire replacements, and battery installations on customer vehicles.

Front End Team Lead

Walmart
Olean
07.2024 - 11.2025
  • Ensured efficient customer service by supervising checkout staff.
  • Trained new associates on checkout procedures and customer engagement strategies.
  • Handled cash register operations, guaranteeing accurate transactions and cash handling.
  • Addressed customer inquiries and complaints to foster a positive shopping environment.
  • Consistently enforced store policies on returns, exchanges, and payments.
  • Maintained cleanliness at all checkout counters throughout the store.
  • Collaborated with other departments for quick resolution of customer issues.
  • Performed daily banking activities including deposits, withdrawals, and transfers.

Cashier

Walmart
Olean
10.2022 - 07.2024
  • Processed customer transactions accurately in high-traffic retail environment.
  • Handled cash, credit, and debit payments during peak hours with precision.
  • Maintained organized and clean checkout area to enhance customer experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Assisted customers in locating products and provided knowledgeable advice.
  • Issued receipts, refunds, credits, or change promptly to ensure satisfaction.
  • Stocked shelves with merchandise to maintain inventory levels as required.
  • Greeted customers warmly and addressed inquiries about products or services.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2023

Skills

  • Cash handling and inventory management
  • Customer service and engagement
  • Staff training and leadership
  • Automotive repair and maintenance
  • Problem solving
  • Service promotion

Timeline

Auto Care Center Manager

walmart
11.2024 - Current

Front End Team Lead

Walmart
07.2024 - 11.2025

Cashier

Walmart
10.2022 - 07.2024

High School Diploma -

Penn Foster Career School

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