Brianna Young
LOS ANGELES,CA
Summary
Experienced administrative professional with exceptional typing and data entry abilities with proven history of effectively completing task for successfully achieving goals. Resourceful Clerk with commitment to ensuring exceptional customer service across diverse settings. Organized with strong time management and multi-tasking skills. Proven ability to work well with all types of professionals.
Overview
14
14
years of professional experience
Work History
Interim Housing Case Manager
LHH recruitment solutions (PATH)
Los Angeles, CA
01.2024 - Current
- Maintained accurate records of client interactions utilizing a computerized database system.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Advised tenants of their rights under local landlord tenant laws and regulations.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
Monitor
Volunteers of America Los Angeles
01.2019 - Current
- Assist clients with exceptional service such as; questions, food, toiletries, cleaning supplies etc
- Monitor check each bungalow every hour
- Check in every client including each item they bring on property and make sure everything is exceptional
- Make sure all clients sign in and out when entering and leaving the premises
- Answer phone
- Sign in and out each guest that enters the facility.
Baby Sitter
Home Based
Los Angeles, CA
01.2011 - 01.2019
- Cared for children 3 - 10 years of age during evening and occasionally nights
- Created educational games and often helped children with homework, assigned reading and other activities
- Ensured children were fed, bathed and put to bed before parents came home
- Cleaned and organized house or property
- Occasionally transported children from school and parks safely.
Administrative assistant
Tristar Financial Services
El Segundo, CA
01.2017 - 01.2018
- Provided exceptional customer service
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Scheduled office meetings and client appointments for management
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Zuma Housing Hollywood
Hollywood, CA
03.2015 - 01.2016
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives / everyday customer service tasks
- Operated multi-line telephone system to independently handle over 30 calls each day
- Scheduled and confirmed appointments and meetings for employees
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High School Diploma -
George Washington Preparatory High School
LOS ANGELES, CA06.2012
Skills
- File and database management
- Data entry
- Proficient in Microsoft Word, Excel, and 10 keys
- Communication skills
- Oral and written communication
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Team Player
- Punctual
- Work well with others
- Experience working with kids
- Client Advocacy
- Maintaining confidentiality
- Progress Monitoring
- Client Needs Assessment
- Problem-Solving
- Rehabilitation Planning
- Decision-Making
- Written Communication
Timeline
Interim Housing Case Manager
LHH recruitment solutions (PATH)
01.2024 - Current
Monitor
Volunteers of America Los Angeles
01.2019 - Current
Administrative assistant
Tristar Financial Services
01.2017 - 01.2018
Receptionist
Zuma Housing Hollywood
03.2015 - 01.2016
Baby Sitter
Home Based
01.2011 - 01.2019
High School Diploma -
George Washington Preparatory High School
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