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Michael Wilson
Customer Servce/Sales
Bradenton,FL
Summary
My Prior Job was Hard-working Concierge/ Loss Prevention Officer 17years experience . Adept at working with management to devise effective loss control policies and procedures. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Excellent reputation for resolving problems and improving customer satisfaction attention to detail. I'm Dependable and Responsible I'm excellent at being a team player. I have a positive attitude. I go above and beyond what is expected of me. I have worked in the Customers service field for 30years of my career, starting with 1. Retail sales 2. Grocery 3. Hospitality industry. I believe in being a Team player in everything I do in and outside of work. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residence Concierge/Loss Prevention Officer
The Ritz-Carlton Hotel Company
Sarasota , FL
04.2005 - 01.2022
- Attentively monitored hotel residence and surrounding areas
- Signing in contractors.
- Upheld strict security and safety procedures to protect business from financial losses due to theft.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible.
- Assesses behavior and tone voice and body language of people.
- Train in first aid.
- Made reservation for residents.
- Scanned and delivered packages to residence.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Headed safety and loss prevention programs by guiding staff
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
Front Desk Agent
Courtyard By Marriott
Sarasota, FL
02.2004 - 09.2005
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Valet/Concierge
Sarasota Bay Club
Sarasota, FL
10.2003 - 03.2005
- Arranged for transportation to and from airport, train station and events for visitors.
- Supported restaurants and other tourist-oriented spots by promoting events.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Park residence vehicle.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Completed claim check, vehicle damage and billing dispute forms
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Reported unlawful parking jobs.
- Monitored and documented guest traffic flow in valet lot.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Direct Sales Representative
Sprint Wireless
Mankato, MN
01.2001 - 02.2004
- Market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints.
- Built relationships with customers and community to promote long term business growth.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
High School Diploma -
Maple River Secondary School
Mapleton, MNSales And Marketing
South Central College
North Mankato, MNSkills
- Teamwork and Collaboration
- Active Listening
- Critical Thinking
- Multitasking Abilities
- Cash register
- Stocker
- Customer service
- Inventory
- Sales expertise
- Cash Handling
- Dependable and Responsible
- Team Building and Motivation
- Loss Prevention
- Multitasking and Prioritizing
- Shelving
- Relationship Building
- Loss Prevention
- Multitasking and Prioritizing
- Shelving
- Relationship Building
- Loss Prevention
- Multitasking and Prioritizing
- Shelving
- Relationship Building
- Loss Prevention
- Multitasking and Prioritizing
- Shelving
- Relationship Building
- Loss Prevention
- Multitasking and Prioritizing
- Shelving
- Relationship Building
- Loss Prevention
- Multitasking and Prioritizing
- Shelving
- Relationship Building
Certification
- Certification / Prepaid legal Sale Associate
- The Recreational UAS Safety Test Certificate. Drone Pilot/4/24/2021
- First Aid 4/10/2020
Timeline
Residence Concierge/Loss Prevention Officer
The Ritz-Carlton Hotel Company
04.2005 - 01.2022
Front Desk Agent
Courtyard By Marriott
02.2004 - 09.2005
Valet/Concierge
Sarasota Bay Club
10.2003 - 03.2005
Direct Sales Representative
Sprint Wireless
01.2001 - 02.2004
High School Diploma -
Maple River Secondary School
Sales And Marketing
South Central College
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