Michael Wilson

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Providing excellent customer service by promptly answering patient inquiries.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Resolved customer complaints using established follow-up procedures.

My job description, as a Mental Health Technician. I was responsible for making follow-up appointments, for all mental health patient being discharged from the hospital. I was responsible for getting follow-up appointments for patients in other clinics as well. I was responsible for keeping a accurate spread sheet on all mental health patients discharged; from month to month. I was responsible, on some days, for checking patients into the various mental health clinic. I was responsible making sure that all the staff, such as doctors, social workers, nurses, psychologist, physician assistants, etc., made their thirty day follow-up call, to all of their patient. If the calls were not made, I was responsible for reporting it to the Program director. I was responsible for making sure all discharged mental health patient submit a exit survey. I was also responsible for attending 8:00 a.m. morning report; every morning. While at the Michael E. Debakey VA hopital, I also worked in serveral other position, such as , payroll clerk, whereas I was a timekeeper for the nursing department. I also worked and a medical unit ward clerk. In this position, I was responsible for making all admission charts for all patient being admitted to a particular unit. I was responsible for transcribing doctor's order. I was responsible for scheduling patient's lab works, x-ray examines, and any other appointments the doctors ordered. I was also responsible for answering all incoming calls, to the unit, and fowarding them the appropriate personel . The reason I left is because I reitired, after thirty years of service.