Michael Wilson
HILLIARD,OH
Summary
Knowledgeable Operations Director with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
19
19
years of professional experience
Work History
General Manager/Regional Sales Manager
Heart State Brewery
Columbus, OH
03.2021 - Current
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Regional Operations Manager
Club Corp
Columbus, OH
01.2017 - 02.2021
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Recruited and trained [Type] employees to enable adherence to common standards and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Franchise Operations Manager
UNOS
Columbus, OH
03.2011 - 05.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Operations Manager
TGI Fridays
Columbus, OH
03.2005 - 05.2011
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Addressed customer concerns with suitable solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Monitored resource use to achieve set goals within budget constraints.
- Crafted operations best practices using audits and project management team feedback.
- Created corrective actions based on adverse KPI trends.
- Published customer satisfaction results from feedback forms and correspondence.
Education
Business Managment - Operations Management
Ohio University
Athens, OH06.1996
High School Diploma -
Franklin Heights High School
Columbus, OH02.1992
Skills
- Operations Oversight
- Account Management
- Financial Administration
- Branding
Timeline
General Manager/Regional Sales Manager
Heart State Brewery
03.2021 - Current
Regional Operations Manager
Club Corp
01.2017 - 02.2021
Franchise Operations Manager
UNOS
03.2011 - 05.2017
Operations Manager
TGI Fridays
03.2005 - 05.2011
Business Managment - Operations Management
Ohio University
High School Diploma -
Franklin Heights High School
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