Michael Wilson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.

• Assisted in training new team members on company policies and best practices in service delivery.
• Making sure customer team member are engaging with the customer .
• Overseeing the service drive.
• keeping the service drive flowing smoothly .
• Communication with service manager and Service advisers on any changes with customers experience .
• listing to customers concerns .
• Giving order to team members when needed.

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• Upheld hotel policies and procedures by providing high level of customer service.
• Assisting with in coming calls and outgoing calls

• Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
• Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
• Maintained a clean and welcoming front desk area to create a positive first impression for guests.
• Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
• Shuttle Guest to the Spa as need per Guest Request.
• Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Managed approximately 30 incoming calls email and fax per day from customers.

Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

• Streamlined reservation processes for improved booking experience and increased room occupancy rates.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
• Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
• Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.

• Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
• Streamlined communication between departments, ensuring efficient service delivery to guests.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Delivered packages to Residence condo.
• Building link system .
• Directing Contractor .
• First Aid attention when needed.

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Streamlined front desk operations for improved efficiency and faster service delivery.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
• Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
• Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
• Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.

• Boosted sales performance by developing and executing targeted marketing strategies.
• Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
• Increased market share with effective prospecting and lead generation tactics.
• Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
• Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
• Handled approximately 30 Incoming calls and emails.