Overview
Work History
Education
Skills
Certificates and degrees
Timeline
Generic

Michael Wilson

Charlotte,NC

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Dalysevenhotels
Charlotte, NC
01.2024 - Current
  • Work alongside the General Manager with the day-to-day operations of the hotel. If not fulfilling the GM's role when needed.
  • Manage accounts receivable, manage all chargebacks, and credit card disputes.
  • Assist with the monthly P&L review and revenue management.
  • Assist in the compliance of all brand standards.
  • Oversee the Front Office and F&B, which includes scheduling, purchasing, and monthly inventory.

Service Shop Coordinator

LiftOne
Charlotte, NC
03.2019 - 01.2024
  • Responsible for day-to-day shop operations, technicians' payroll, customer lifts that enter the shop for repairs, received inbound shipments of new forklifts, and overseeing the installation completions of the new forklifts for existing and potential new customers.
  • Daily communication with in-house technicians ensures customer repairs are completed as scheduled, and updates are communicated to all customers.
  • Review and process the initial, periodic, and final billing on repair work orders.
  • Work with customers, as well as fellow employees, in order to meet customers' needs.
  • Maintain shop work orders, paperwork, and documentation to satisfactory audit standards.

Parts Coordinator

Carolina Handling
Charlotte, NC
06.2015 - 03.2019
  • Process and ship forklift parts to internal and external customers.
  • Shipped and received stock orders of multiple parts to customers, with in-house technicians. IE: Amazon.
  • Processed all technicians' parts work orders, ensuring parts' needs were accurate.
  • Closed out, as well as reconciled, all external customers' parts work orders.

Education

Hotel Restaurant Management -

Southeaster College
Orlando, Florida

Skills

  • Hospitality experience
  • Logistics and warehousing industry experienced

Certificates and degrees

  • Hotel Restaurant Management, Southeastern College, Orlando, Florida
  • ServeSafe Certified

Timeline

Assistant General Manager

Dalysevenhotels
01.2024 - Current

Service Shop Coordinator

LiftOne
03.2019 - 01.2024

Parts Coordinator

Carolina Handling
06.2015 - 03.2019

Hotel Restaurant Management -

Southeaster College

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Michael Wilson