
Proven leader in workflow management and customer service, I significantly enhanced inventory accuracy and safety protocols at West Pharmaceutical Services Inc. Expert in task delegation and forklift operation, I drove improvements in efficiency and safety, achieving notable gains in productivity and employee training effectiveness.
Involved daily in the packaging and palletizing of finished goods and further preparing them for shipping to our customers. Observe all safety protocols and maintain clean workspaces around the warehouse.
Guided new hires through initial understanding of company policies and safety protocols when working with injection mold machines. Trained operators on how to check molded parts for quality issues. Kept track of and assisted employees with monthly cycles of online learning modules. Assisted employees with ordering specific PPE needs such as prescription safety glasses and shoes. Participated in both Safety and Continued Improvement monthly meetings.
Engaged customers and provided a high level of service, helping locate desired products and items. Delegated tasks and duties to grocery department employees while communicating timeframes for completion. Tracked inventory and maintained replenishment cycles to keep shelves stocked and organized. Honed merchandising abilities to drive both weekly and seasonal ad sales. Worked closely with several vendors with stocking and merchandising their new and established products.