Michael Wilson
Bradenton
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Capital protection
Sarasota , Fl
07.2025 - Current
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Guest Arrival Expert
St. Regis Hotel.
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines
- Assist with Guest luggage when checking in and out of the hotel.
- Assist with Guest check in .
Front Desk Guest Service Agent
The Longboat Key Club Resort
03.2023 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Shuttle Guest to the Spa as need per Guest Request.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed approximately 30 incoming calls email and fax per day from customers.
Residence Concierge /Loss Prevention Officer
Ritz Carlton Hotel
04.2005 - 01.2022
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Delivered packages to Residence condo.
- Building link system .
- Directing Contractor .
- First Aid attention when needed.
Education
GED -
Mapleton River High School
Sales & Marketing
South Central College
Mankato, MN10-1992
Skills
- Reservation Management
- Professional Appearance
- Guest Relations
- Customer Service
- Organizational Skills
- Microsoft Excel
- Excellent communication
- Hospitality Service Expertise
- Two-Way Radio Operation
- Invoicing and Billing
- Phone and Email Etiquette
- Computer Skills
- Problem-Solving
- Friendly, positive attitude
Timeline
Front Desk Agent
Capital protection
07.2025 - Current
Front Desk Guest Service Agent
The Longboat Key Club Resort
03.2023 - 12.2023
Guest Arrival Expert
St. Regis Hotel.
01.2023 - Current
Residence Concierge /Loss Prevention Officer
Ritz Carlton Hotel
04.2005 - 01.2022
GED -
Mapleton River High School
Sales & Marketing
South Central College