Michael Wilson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines
• Assist with Guest luggage when checking in and out of the hotel.
• Assist with Guest check in .

• Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
• Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
• Maintained a clean and welcoming front desk area to create a positive first impression for guests.
• Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
• Shuttle Guest to the Spa as need per Guest Request.
• Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Managed approximately 30 incoming calls email and fax per day from customers.

Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

• Streamlined reservation processes for improved booking experience and increased room occupancy rates.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
• Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
• Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.

• Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
• Streamlined communication between departments, ensuring efficient service delivery to guests.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Delivered packages to Residence condo.
• Building link system .
• Directing Contractor .
• First Aid attention when needed.