Michael Wilson
Portage
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
Jersey Mike's Subs
10.2023 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Kitchen Manager
Long Island Cafe
02.2022 - 09.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Streamlined ordering process, minimizing errors and increasing kitchen productivity.
- Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
- Developed unique events and special promotions to drive sales.
Kitchen Manager
Carrabba's Italian Grill
07.2020 - 01.2022
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kitchen Manager
Tap House Central City/Center St
08.2018 - 03.2020
- Trained employees on cooking techniques, safety standards and performance strategies.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Communicated with restaurant owners daily to budget goals and reduce labor and food costs
- Ordered, tracked, and organized all BOH inventory
- Oversaw meal preparation and monitored food handling to encourage safety.
- Interviewed, hired and supervised back of house staff.
Grill Cook
Monelli's Italian Grill And Sports Bar
10.2017 - 11.2018
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Assisted in preparation of menu items such as steaks, burgers and sandwiches.
- Maintained cleanliness and organization of all line workstations.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Trained others cooks in such tasks as chopping vegetables, sauteing meats and grilling fish.
Assistant Kitchen Manager
Carrabba's Italian Grill
10.2005 - 10.2017
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
- Monitored quality, presentation and quantities of plated food across line.
- Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
- Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
Education
Some College (No Degree) -
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Kitchen organization
- Food assembly
- Spoilage prevention
- Food processing
- Sanitation
- Problem resolution
- Organization
- High volume dining
Education and Training
Server Safe Management Certified
Timeline
General Manager
Jersey Mike's Subs
10.2023 - 01.2025
Kitchen Manager
Long Island Cafe
02.2022 - 09.2023
Kitchen Manager
Carrabba's Italian Grill
07.2020 - 01.2022
Kitchen Manager
Tap House Central City/Center St
08.2018 - 03.2020
Grill Cook
Monelli's Italian Grill And Sports Bar
10.2017 - 11.2018
Assistant Kitchen Manager
Carrabba's Italian Grill
10.2005 - 10.2017
Some College (No Degree) -
Kalamazoo Valley Community College
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