Michael Wilson
Plano,Texas
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Equipment Engineer
Texas Instruments
10.2016 - Current
- Responded to all issues regarding machine performance and repair, as well as performing routine maintenance on various robots and machine software in the CMP module.
Dispatcher/ NDCC Support
AT&T Support Services
04.2014 - 09.2016
- Communicated through direct systems with advanced levels of technical support, along with Premise technicians throughout assigned regions to monitor the installation of AT&T products and services.
Technical Support Specialist/ Customer Service
AT&T Internet Services
Indianapolis, IN
08.2008 - 04.2014
Supervised and advised technical support analysts on internet service connectivity and troubleshooting issues.
- Entered data into systems updated by AT&T, ensuring accuracy and timeliness.
- Maintained collaborative communication with coworkers and customers for effective issue resolution.
- Achieved 100% positive customer feedback through sound judgment in restoring internet accounts.
Education
Associate of Science - General Studies
Collin College
McKinney, TX12-2020
High School Diploma -
Dayton Job Corps Center
Dayton, OH11.2003
Some College (No Degree) - Network+ Class Program
Nashville State Community College
Nashville, TNSkills
- Equipment maintenance
- Machine troubleshooting
- Robotics programming
- Data analysis
- Technical documentation
- Customer service
Certification
- Business Technology
- Data Analytics
- Networking+
References
References available upon request.
Timeline
Equipment Engineer
Texas Instruments
10.2016 - Current
Dispatcher/ NDCC Support
AT&T Support Services
04.2014 - 09.2016
Technical Support Specialist/ Customer Service
AT&T Internet Services
08.2008 - 04.2014
Associate of Science - General Studies
Collin College
High School Diploma -
Dayton Job Corps Center
Some College (No Degree) - Network+ Class Program
Nashville State Community College
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