Michael Wilson Jr
Hoschton,GA
Summary
Reliable Front desk agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
01.2017 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Associate Of Science - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GA01.2018
Skills
- Information Protection
- Guest Relation
- Conflict Management
- Property Management Systems
- Training and mentoring
- Customer Service
- File Management
- Listening Skills
- Front Desk Management
- Reservations
- Administrative Support
- Hospitality services
- Guest Relations
- Time Management
- Safety and security procedures
- Guest services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Marriot Hotel
01.2017 - Current
Associate Of Science - Business Administration And Management
Georgia Gwinnett College