Michael Wilt
Wellford,South Carolina
Summary
Goal-oriented Account Specialist with proven abilities in customer relations and sales. Natural at connecting with people, building trust and identifying needs. Brings strategic approach to managing existing accounts and bringing in new customers.
Overview
16
16
years of professional experience
Work History
Outside Buyer
LKQ Corporation Inc.
Greenville, South Carolina
04.2023 - Current
- Established long-term partnerships with preferred suppliers to secure inventory at favorable pricing structures.
- Maintain a network of customers to sustain continuity and consistency in quality and volume buys.
- Maintain direct line of communications with leadership and peers regarding competitive situation, market conditions and scheduling.
- Determines and plans daily route and vendor visits.
Commercial Operations Coordinator
Oleon Americas
Simpsonville, SC
05.2021 - 01.2023
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Delivered products of consistent quality to customers by working directly with departments on delivery and production issues
- Accurately processed customer orders, changes and managed order book over of $50M
- Addressed escalated customer issues and leveraged resources to implement actionable solutions
- Answered customers' questions about products, prices and availability
Account Specialist III
adidas
Spartanburg, SC
11.2011 - 05.2021
- Managed order book in an excess of $140M for multiple accounts
- Communicated with clients to build strong connections and improve account strategy
- Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships
- Gathered and verified required customer information for tracking purposes
- Served customer needs for 50 established accounts across Fashion and Sporting Goods accounts
- Achieved awards such as AS of the Quarter (twice) and multiple Superstar Awards (bonus)
District Manager
Sports Mania
Jacksonville, FL
05.2009 - 10.2011
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks
- Nurtured company growth through extensive marketing, advertising and direct customer care
- Spearheaded customer relations strategies and prioritized client experiences to build brand loyalty
- Balanced company profitability, growth and market share with current operation and trend data to make decisions
- Implemented new sales opportunities thru Booster Clubs, sports complexes and special events to help boost sales 50% in the first 18 months
Education
Real Estate License -
Wyatt Real Estate School
Greenville, SC01.2004
Real Estate - Inventory and Material Management, Microsoft Suite
Greenville Tech
Greenville, SC01.2000
Skills
- SAP Software
- Orderbook Management
- Account servicing
- Microsoft Suite
- Time Management
- Good communication
- Conflict resolution
- Customer relations
- Multitasking
Timeline
Outside Buyer
LKQ Corporation Inc.
04.2023 - Current
Commercial Operations Coordinator
Oleon Americas
05.2021 - 01.2023
Account Specialist III
adidas
11.2011 - 05.2021
District Manager
Sports Mania
05.2009 - 10.2011
Real Estate License -
Wyatt Real Estate School
Real Estate - Inventory and Material Management, Microsoft Suite
Greenville Tech
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