MICHAEL WILTSIE
Redford,MI
Summary
Resourceful freight broker/agent with nine years experience in acquiring new business/carrier partners, negotiating rates, setting up new carriers and dispatching/tracking shipments. Great multi-tasker who handles any/all issues or requests with precision and a sense of urgency.
Overview
13
13
years of professional experience
Work History
Tree ground crew
Ashton Landscape & Tree Service
01.2024 - Current
- Plowing snow and salting in the winter
- Hauling brush and wood from the tree to the truck, assisting the tree climber, using ropes, various hand and power tools, and cleaning the job site
- Operate chainsaws, chippers, stump grinders, and other equipment as needed on job-site
- Maintain issued personal gear and equipment
- Safety: Following safety guidelines, wearing required PPE, and assessing tree risk
- Manager: Brett Wiltsie 248-721-3020
Freight Agent
Primary Freight
05.2019 - 09.2023
- Perform freight services according to company and government regulations
- Plan and coordinate pick-up and delivery schedules
- Work with shippers, carriers and dispatchers to manage schedules
- Dispatch, track and report shipment status to customers
- Manage multiple deliveries, process spot requests and develop new sales strategies to improve business
- Resolve freight discrepancies in a timely manner
- Respond to customer concerns and queries quickly
- Maintain positive and productive relationship with customers
- Identify and contact qualified carriers for freight services
- Negotiate contract and pricing agreements with carriers
- Contact current and potential customers for new business opportunities
- Maintain strong relationship with multiple carriers
- Ensure that freight paperwork is completed and approved before transportation
- Maintain freight files and customer receipts for reference purposes
- Handle any/all freight claims
- Conducted regular audits of carrier performance, identifying areas for improvement and implementing corrective actions.
- Negotiated favorable contracts with carriers by leveraging market knowledge and relationship-building skills.
- Evaluated supplier performance regularly to identify potential partnerships that could lead to long-term cost reductions or increased operational efficiencies.
- Managed high-volume accounts, prioritizing tasks efficiently to meet deadlines without sacrificing quality or accuracy.
- Reduced shipment errors by meticulously reviewing shipping documentation and addressing discrepancies.
- Manager: Tom Chapman 920-689-3516
Freight Broker
TTS Logistics
09.2014 - 04.2019
- Perform freight services according to company and government regulations
- Plan and coordinate pick-up and delivery schedules
- Work with shippers, carriers and dispatchers to manage schedules
- Dispatch, track and report shipment status to customers
- Manage multiple deliveries, process spot requests and develop new sales strategies to improve business
- Resolve freight discrepancies in a timely manner
- Respond to customer concerns and queries quickly
- Maintain positive and productive relationship with customers
- Identify and contact qualified carriers for freight services
- Negotiate contract and pricing agreements with carriers
- Contact current and potential customers for new business opportunities
- Maintain strong relationship with multiple carriers
- Ensure that freight paperwork is completed and approved before transportation
- Set up carriers, start to finish
- Insurance included
- Maintain freight files and customer receipts for reference purposes
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Monitored market and negotiated rates based on trends.
- Manager: Ron Coles 989-954-0770
Mortgage Loan Officer
Quicken Loans
01.2012 - 08.2014
- Provided every client exceptional customer service
- Achieved or exceeded sales goals and objectives
- Advised clients on the refinance process
- Educated clients on how to better manage their mortgage
- Assisted clients through the loan process from application to closing.
Education
Other - Exercise Science
Central Michigan University
Mt. Pleasant, MI05.2007
Other - Exercise Science
Grand Valley State University
Allendale, MI12.2005
High school or equivalent -
Mount Pleasant High School
Mt. Pleasant, MI06.2005
Skills
- Proficient with Windows, Microsoft Office, Aljex TMS, Sylectus TMS, DAT, Internet Truckstop
- Sharp problem-solving
- Great communication and negotiation over the phone and email
- Customer service-oriented
- Great multi-tasking and organization
Timeline
Tree ground crew
Ashton Landscape & Tree Service
01.2024 - Current
Freight Agent
Primary Freight
05.2019 - 09.2023
Freight Broker
TTS Logistics
09.2014 - 04.2019
Mortgage Loan Officer
Quicken Loans
01.2012 - 08.2014
Other - Exercise Science
Central Michigan University
Other - Exercise Science
Grand Valley State University
High school or equivalent -
Mount Pleasant High School
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