Michael Winchester
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Premier1 Auto Repair
02.2023 - 03.2024
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Service Advisor
Eurasian Auto Repair
05.2019 - 02.2023
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Service Advisor
Patterson Kia
04.2015 - 05.2019
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Cooper High School
Abilene, TX08.1996
Skills
- Computer Skills
- Customer Relations
- Multitasking and Organization
- Vehicle assessment
- Complaint Handling
- Technical knowledge
- Estimating
- Parts Ordering
- Work Order Management
- Appointment Schedule
- Listening Skills
- Attention to Detail
Timeline
Service Advisor
Premier1 Auto Repair
02.2023 - 03.2024
Service Advisor
Eurasian Auto Repair
05.2019 - 02.2023
Service Advisor
Patterson Kia
04.2015 - 05.2019
High School Diploma -
Cooper High School
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