Michael Winnig-Giuliano

• Managed a caseload of over 100 SCO and One Care members with diverse health needs.
• Conducted multi-dimensional assessments through in-home visits to identify functional and social requirements.
• Developed individualized service plans based on assessment findings, addressing identified needs.
• Initiated interdisciplinary consultations for service planning recommendations with SCO personnel.
• Advocated for members to access benefits and programs offered by SCO/One Care.
• Assisted members in navigating community-based benefits and making necessary referrals.
• Maintained accurate and timely documentation of member records in compliance with contract standards.
• Coordinated service schedules among clients and staff across multiple programs.

• Developed tailored service plans based on thorough assessments, monitoring effectiveness regularly.
• Oversaw caseload of 100+ elders, ensuring timely access to necessary services and support.
• Acted as an advocate for clients in multi-disciplinary meetings to enhance care coordination.
• Collaborated with community agencies to facilitate seamless service delivery for clients.
• Ensured compliance with all applicable regulations regarding client care and privacy standards.
• Managed client records meticulously, adhering to agency policies on documentation.

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• Delivered emotional and academic support for latency age youth facing behavioral and intellectual challenges.
• Assisted Program Manager in implementing Individual Service Plans and documenting weekly progress notes.
• Coordinated planning and logistics for program activities to enhance engagement.
• Maintained strong working relationships with staff and management to foster collaboration.
• Participated in weekly team meetings, providing project updates and assisting colleagues with challenges.

• Maintained compliance with industry regulations and ethical standards to ensure client protection.
• Navigated high-pressure situations, making timely decisions to safeguard client interests.
• Conducted thorough research on marketplace trends and products to enhance knowledge base.

• Cultivated professional relationships by identifying client needs, leading to higher sales opportunities.
• Implemented effective sales strategies that significantly increased revenue.
• Facilitated customer support during sales process by resolving inquiries, complaints, and disputes.

• Maintained accurate records of client interactions and property details.
• Provided exceptional customer service to enhance client satisfaction and loyalty.
• Provided expert advice on local market conditions to inform client decisions.