Michael Winston

• Delivers exceptional client service by addressing inquiries, resolving issues, and fostering strong relationships with high-net-worth clients, achieving a high satisfaction rating.
• Managed daily branch operations, including account maintenance, transaction processing, and compliance adherence, ensuring seamless and efficient workflows.
• Collaborated with financial advisors and senior management to support client onboarding, portfolio reviews, and cross-selling opportunities, contributing to branch revenue growth.
• Demonstrated strong organizational and multitasking skills by balancing administrative support with proactive problem-solving to meet client and branch needs effectively.
• Assisted in preparing client reports and financial presentations, ensuring accuracy and clarity to support informed decision-making by clients and advisors.

• Prepare workpieces for welding by cleaning, grinding, and measuring materials according to welder specifications.

• Assist the welder in setting up welding equipment, and ensuring the proper settings and safety measures.

• Held and positioned materials for welding using clamps, jigs, and fixtures to facilitate accurate and efficient welding operations.

• Handle and transport materials and finished products safely within the workshop.

• Conduct basic welding tasks under supervision, including tack welding, and spot welding.

• Inspect welded joints, and assist in quality control checks to ensure adherence to welding standards and specifications.

Maintain cleanliness and organization of work areas to promote a safe and efficient work environment.

• Follow safety protocols and procedures to prevent accidents and injuries during welding operations.

• Communicate effectively with team members to coordinate workflow and ensure the timely completion of projects.

• Assist in the maintenance and repair of welding equipment and tools to ensure the best possible performance.

• Established and maintained a safe and secure work environment for all personnel within the Transbay Tube.
• Documented detailed records of workers and BART personnel entering upper gallery hatches, including task assignments, locations, and adherence to operational work limits based on activity type.
• Monitored and assessed air quality levels, ensuring compliance with acceptable standards for oxygen, carbon dioxide, nitrogen, and helium.
• Enforced compliance with Bay Area Rapid Transit's ORP Manual, promoting awareness of potential hazards such as high-rail vehicles, inspectors, and other risks.
• Maintained a comprehensive log of all activities, incidents, and irregularities occurring during shifts.
• Responded swiftly and effectively to emergencies, including fires, medical situations, and security breaches.
• Conducted safety training for new personnel, covering critical security protocols and emergency response procedures.
• Reviewed and updated emergency response plans and procedures to enhance preparedness.
• Performed site inspections and audits, documenting findings, and recommending corrective actions to address safety concerns.

• Stepped into a significant leadership role, training numerous new employees on product knowledge and guest engagement, while also managing follow-up calls, lead generation, and customer escalations with professionalism and efficiency.
• Efficiently managed customer information in the POS system daily, seamlessly guiding guests through various product options.
• Assisted customers in selecting high-quality products tailored to their individual preferences.