Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wise

Summary

Accomplished Sr. Technical Publications Specialist at Genie Industries, I enhanced customer satisfaction and product comprehension through expert content development and management. Leveraging skills in Adobe Creative Suite and effective writing, I collaborated closely with cross-functional teams, significantly improving technical documentation and user guides. My approach combines deep subject matter expertise with a commitment to clear, impactful communication.

Overview

29
29
years of professional experience

Work History

Sr. Technical Publications Specialist

Genie Industries
08.2007 - 11.2024
  • Increased customer satisfaction by providing timely and accurate product documentation for various software applications.
  • Collaborated with engineering teams to ensure technical accuracy in all published materials.
  • Enhanced user experience through the creation of clear, concise technical manuals and user guides.
  • Utilized desktop publishing software to design visually appealing documents that enhanced comprehension of complex concepts.
  • Established strong working relationships with cross-functional teams including marketing, sales, engineering, and support staff members.
  • Ensured compliance with industry regulations by adhering to strict guidelines when creating publications for specific sectors such as aerospace or medical devices.

Product Support Specialist Service Technician

Genie Industries
07.1999 - 08.2007
  • Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
  • Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
  • Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
  • Enhanced customer satisfaction by providing timely and accurate product support.
  • Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Production Specialist

Genie Industries
06.1995 - 07.1999
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
  • Met customer demand by working extra shifts and consistently exceeding production quotas.
  • Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Education

GED -

East High School
Kansas City, MO

Skills

  • Customer support
  • Content development
  • Content management systems
  • Effective writing
  • Desktop publishing
  • Instruction writing
  • Adobe creative suite
  • Creative cloud
  • Technical research
  • Subject matter expertise
  • Graphics creation
  • User guides
  • Mechanical and welding drawings
  • Electrical and hydraulic schematics

Timeline

Sr. Technical Publications Specialist

Genie Industries
08.2007 - 11.2024

Product Support Specialist Service Technician

Genie Industries
07.1999 - 08.2007

Production Specialist

Genie Industries
06.1995 - 07.1999

GED -

East High School

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Michael Wise