Michael Wise
Summary
Accomplished Sr. Technical Publications Specialist at Genie Industries, I enhanced customer satisfaction and product comprehension through expert content development and management. Leveraging skills in Adobe Creative Suite and effective writing, I collaborated closely with cross-functional teams, significantly improving technical documentation and user guides. My approach combines deep subject matter expertise with a commitment to clear, impactful communication.
Overview
29
29
years of professional experience
Work History
Sr. Technical Publications Specialist
Genie Industries
Bothell, WA
08.2007 - 11.2024
- Increased customer satisfaction by providing timely and accurate product documentation for various software applications.
- Collaborated with engineering teams to ensure technical accuracy in all published materials.
- Enhanced user experience through the creation of clear, concise technical manuals and user guides.
- Utilized desktop publishing software to design visually appealing documents that enhanced comprehension of complex concepts.
- Established strong working relationships with cross-functional teams including marketing, sales, engineering, and support staff members.
- Ensured compliance with industry regulations by adhering to strict guidelines when creating publications for specific sectors such as aerospace or medical devices.
Product Support Specialist Service Technician
Genie Industries
Redmond, WA
07.1999 - 08.2007
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Production Specialist
Genie Industries
Redmond, WA
06.1995 - 07.1999
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
- Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
- Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
GED -
East High School
Kansas City, MOSkills
- Customer support
- Content development
- Content management systems
- Effective writing
- Desktop publishing
- Instruction writing
- Adobe creative suite
- Creative cloud
- Technical research
- Subject matter expertise
- Graphics creation
- User guides
- Mechanical and welding drawings
- Electrical and hydraulic schematics
Timeline
Sr. Technical Publications Specialist
Genie Industries
08.2007 - 11.2024
Product Support Specialist Service Technician
Genie Industries
07.1999 - 08.2007
Production Specialist
Genie Industries
06.1995 - 07.1999
GED -
East High School