Michael Wissing
Phoenix
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store manager
Van marcke
phoenix, az
05.2023 - Current
- background in Management, inventory control, Scheduling, Book keeping, Customer service, Stocking, merchandising.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and service quality.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed promotional campaigns to drive foot traffic and increase sales revenue.
Customer Account Representative
Rent-A-Center
Mesa, AZ
11.2022 - Current
- Managed customer accounts and resolved payment issues
- Conducted field visits and supported customer service needs
Plumbing Apprentice
Aim Pro Mechanical
Mesa, AZ
09.2021 - 10.2022
- Installed and repaired plumbing systems in residential and commercial settings
- Performed leak detection using pressure testing methods
- Replaced pipes, fixtures, and cleared clogged drains
- Assisted with material estimates and job planning
- Completed minor repairs (drywall, electrical, concrete)
Plumbing Assistant
Kooline Plumbing
Maricopa, AZ
09.2020 - 09.2021
- Supported plumbing installations and system repairs
- Identified leaks and assisted with pipe layout
- Maintained accurate work records
Truck Driver (Class A CDL)
Knight Transportation
Phoenix, AZ
08.2018 - 08.2020
- Operated commercial vehicles in compliance with DOT regulations
- Completed inspections and secured loads
Plumbing Technician
Mr. Rooter
Tucson, AZ
02.2015 - 07.2015
- Diagnosed and repaired residential plumbing systems
- Installed and maintained pipes and fixtures
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05-2004
Skills
- Plumbing Installation & Repair
- Leak Detection & Pressure Testing
- Pipe Layout & Fixture Installation
- Drain Cleaning & System Maintenance
- Hand & Power Tools
- Material Estimation
- Inventory & Plumbing Supply Knowledge
- Safety & Job Site Compliance
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
Timeline
Store manager
Van marcke
05.2023 - Current
Customer Account Representative
Rent-A-Center
11.2022 - Current
Plumbing Apprentice
Aim Pro Mechanical
09.2021 - 10.2022
Plumbing Assistant
Kooline Plumbing
09.2020 - 09.2021
Truck Driver (Class A CDL)
Knight Transportation
08.2018 - 08.2020
Plumbing Technician
Mr. Rooter
02.2015 - 07.2015
High School Diploma -
Buena High School