MICHAEL WITT
San Jose,CA
Summary
Innovative individual with a strong track record of implementing process changes to enhance operational efficiency. Exceptional team abilities, strong leadership skills, and effective presentation capabilities drive successful outcomes. Demonstrated talent for recruiting, motivating, and developing long-term employees. Equipped to handle fast-paced work environments and adapt to changing daily needs. Attention to detail and a diligent work approach enable effective customer service. Actively seeks opportunities to surpass expectations, improve processes, and elevate customer satisfaction levels.
Overview
29
29
years of professional experience
Work History
Document Control Specialist
Boehringer_ingelheim
08.2019 - Current
- Assisted with document corrections, including re-indexing, deduplication, and other clerical tasks
- Scanned and indexed incoming documents, inputting created data files into all necessary document management systems
- Personally retrieved and delivered sensitive documents to appropriate personnel, maintaining documented chain of custody for confidential data
- Performed quality analysis of paper documents, confirming legibility and integrity of all included information
- Inspected and maintained document management equipment, including scanners, copiers, printers, and other electronic devices
- Utilized company's filing system by scanning hard copy documents
- Stayed current on Reconciliation in industry regulations to help keep company records in compliance
- Optimized automatic data capture strategies to increase efficiency in handling imported digital documents
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
Lead Level
In - N-Out Burger
06.2018 - Current
- Opened and closed registers and balanced the daily receipts
- Ordered merchandise and earned rapid promotions
- Ensured compliance with federal, state, and local leave laws to mitigate risk and avoid penalties.
- Cross-trained and provided back-up for other employees and managers when needed
Site Manager/Lead
Canon Business Process Services
02.2015 - 01.2019
- Met production metrics such as efficiency, output, and throughput times, yield and scrap costs
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Managed disciplinary issues and resolved conflicts that occurred within the group
- Created a lean production line, reduced headcount and combined work steps to improve product flow
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Handled the reconciliation of all financial transactions at the end of each day
- Cross-trained and provided back-up for other employees and managers when needed
- Developed, implemented, and monitored programs to maximize customer satisfaction
- Effectively communicated with team members to maintain clearly defined expectations
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
- Lead on and off-site customer support teams across multiple time zones
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
Manager/Site Leader
Ricoh
01.2003 - 10.2015
- Developed, implemented and monitored programs to maximize customer satisfaction
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Effectively communicated with team members to maintain clearly defined expectations
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
- Lead on and off-site customer support teams across multiple time zones
Shift Manager
Omni Dox
01.2003 - 01.2004
- Times, yield and scrap costs
- Reconciled daily sales transactions, the balancing and lodging of the day's finances
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Ikon Office Solutions
01.2002 - 01.2003
- I handled running a team consisting of 12 members
- I was responsible meeting production metrics such as efficiency, output, and throughput times, yield, and scrap costs
- I managed disciplinary issues and resolved conflicts that occurred within the group
- I created a lean production line, reduced headcount, and combined work steps to improve product flow
- I handled the development and training of the operators within my group
- I handled the reconciliation of all financial transactions at the end of each day
Customer Service Rep
Target
01.2002 - 12.2002
- I was responsible with helping customers on the sales floor
- I was responsible with stocking the shelves and products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead
Club Sport
01.2000 - 01.2002
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Enhanced customer engagement through the development of personalized email marketing campaigns.
- Onboarded new team members and coached personnel in marketing tasks.
Lead Level
In - N-Out Burger
05.1996 - 01.2002
- I managed the store in absence of my manager and assistant manager
- I opened and closed registers and balanced the daily receipts
- I also ordered merchandise and earned rapid promotions
- I assisted the manager in ordering products and scheduled weekly deliveries
- I reconciled daily sales transactions, the balancing and lodging of the day's finances
Assistant Manager
Milpitas Golf land
01.1996 - 01.2000
- Helped to create, develop and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, kitchen associate job descriptions and incentive programs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
MBA - Business Management
WGU
Utah06.2025
Associate of Arts - Business Management And Accounting
De Anza ‐ College
Cupertino, CA12.2021
Skills
- Client relations specialist
- Employee scheduling
- Conflict resolution techniques
- Time management
- Skilled multi-tasker
- Strong communication skills
- Complex problem solving
- Team management
- Training and development
- Excellent multi-tasker
- Management of remote employees
- Personnel training and development
- Sound judgment
- Calm under pressure
- Electronic records management
- Document scanning
- Regulatory compliance
- Creative thinking
- Analytical thinking
- Teamwork
- Networking
- Problem-solving abilities
- Data Entry
- Microsoft Outlook
- Follow-up skills
Accomplishments
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Served as key contributing member to Leadership team.
References
Upon Request
Timeline
Document Control Specialist
Boehringer_ingelheim
08.2019 - Current
Lead Level
In - N-Out Burger
06.2018 - Current
Site Manager/Lead
Canon Business Process Services
02.2015 - 01.2019
Manager/Site Leader
Ricoh
01.2003 - 10.2015
Shift Manager
Omni Dox
01.2003 - 01.2004
Assistant Manager
Ikon Office Solutions
01.2002 - 01.2003
Customer Service Rep
Target
01.2002 - 12.2002
Lead
Club Sport
01.2000 - 01.2002
Lead Level
In - N-Out Burger
05.1996 - 01.2002
Assistant Manager
Milpitas Golf land
01.1996 - 01.2000
MBA - Business Management
WGU
Associate of Arts - Business Management And Accounting
De Anza ‐ College
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