Hi, I’m
Michael Wolden
Hopkins
Summary
Dynamic leader with proven expertise in retail operations and customer service, honed at Walmart and Dollar Tree. Excelled in inventory control and customer engagement, significantly enhancing store efficiency and client trust. Skilled in problem-solving and time management, fostering team cohesion and driving productivity.
Overview
7
years of professional experience
Work History
Dollar Tree
Assistant Store Manager
01.2021 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Walmart
Night Shift Supervisor
11.2017 - 10.2018
Job overview
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Maintained stock of products and ordered new products when stock was running low.
Walmart
Auto Service Advisor
10.2017 - 03.2018
Job overview
- Optimized inventory management within the shop by diligently tracking parts usage, minimizing waste while maintaining stock levels as needed for efficient operations.
- Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
- Established rapport with clients through clear communication about required repairs or maintenance needs, fostering trust in the technician-client relationship.
- Increased workshop productivity by effectively managing time and resources during auto service procedures.
Education
Inver Hills Community CollegeInver Grove Heights, MN
Associate of Arts from General
01-2006
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
Timeline
Assistant Store Manager
Dollar Tree
01.2021 - Current
Night Shift Supervisor
Walmart
11.2017 - 10.2018
Auto Service Advisor
Walmart
10.2017 - 03.2018
Inver Hills Community College
Associate of Arts from General
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