Michael Wolford

• Selected as the sole sales employee retained during the company’s strategic pivot to a new business model, showcasing trust and leadership during a critical transition.
• Acquired 12 new accounts, including 2 enterprise-level clients, playing a key role in driving growth and facilitating the company’s successful business model shift.
• Enhanced market presence by crafting and executing tailored sales strategies that captured new business opportunities and expanded the company’s reach.
• Demonstrated product expertise, providing in-depth presentations and responding confidently to client inquiries.

• Drove $5.7M+ in revenue by designing and implementing tailored logistics solutions for enterprise clients, addressing unique operational challenges and optimizing supply chains.
• Onboarded and secured six publicly traded companies through strategic relationship management, resulting in long-term partnerships and sustained growth.
• Consistently surpassed quarterly sales targets, earning recognition as a top-performing team member and contributing to overall revenue growth.
• Earned two promotions within 14 months by demonstrating exceptional leadership, adaptability, and the ability to deliver results in fast-paced environments.

• Improved IT helpdesk efficiency by implementing streamlined systems, reducing response times by 20% and boosting team productivity.
• Authored comprehensive technical documentation, cutting error rates by 12% and enhancing client satisfaction through clearer, standardized processes.
• Designed and deployed technical solutions that facilitated cross-departmental collaboration, driving operational efficiency and improving overall productivity.

• Delivered 30% revenue growth in a competitive territory by identifying untapped market opportunities
• Consistently ranked in the top 10% of first-year employees for sales performance
• Fostered client retention by building strong relationships and delivering exceptional service
• Developed comprehensive talent development strategies for enhanced employee performance and retention.

Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Managed a portfolio of 45+ clients, achieving a 98% retention rate through exceptional service, tailored logistics solutions, and proactive relationship management. Contributing over 1.8M in annual growth.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Increased revenue by 15% year-over-year by identifying growth opportunities, upselling services, and streamlining client supply chain operations.
• Reduced client shipping costs by up to 20% through optimized route planning, carrier negotiations, and implementation of cost-efficient logistics strategies.
• Negotiated contracts with carriers to secure competitive rates, leading to a 10% reduction in operational costs for clients.