Michael Wolford
Livonia
Summary
Responsible, results-driven individual with a proven history of achieving and exceeding expectations. Accountable, dedicated professional focused on customer satisfaction and achieving business desires. In search of a company with which I can further develop my current skill set and that will help me continue my trend of upward growth.
Overview
10
10
years of professional experience
Work History
Front End Manager
BJ’s Wholesale Club
Canton, MI
01.2023 - Current
- Exhibited strategic thinking and sound decision-making through mastery of business metrics, reporting, and operational performance
- Delivered clear communication connecting consistent operational performance with financial targets
- Taught, coached, and guided team members on how to pitch membership upgrades and credit cards effectively.
- Created a culture of development, strategic thinking, ethical decision-making, and engagement
- Defined service standards, empowered team members, and guaranteed excellence for every member interaction
- Maintained compliance with policies and procedures to ensure control, integrity, and productivity within the business environment
- Achieved the most improved front-end metrics in the company during my first six months.
Assistant Store Manager / Coach
Walmart
Kalamazoo / Rochester Hills, MI
01.2019 - 01.2023
- Drives sales and oversees financial performance of total store
- Assess economic trends and community needs in pursuit of sales and profit goals
- Models, enforces, and provides direction and guidance to hourly Associates
- Assure customer needs, complaints, and issues are crisply resolved within company guidelines and standards
- Responsible for the advancement of and execution of flexible business strategies
- Provides supervision and actionable development opportunities for hourly Associates
- Ensures compliance and upholds company policies and procedures through the building of a direct accountability culture
- Trainer for Powered Lifting Equipment (PLE), specializing in teaching safe equipment usage.
- Oversees Human Resources department encompassing recruiting, hiring, payroll, associate development, and associate support
- Conducts daily accounting tasks, including preparing deposits, performing audits, and investigating discrepancies.
Sales Support Lead
Sears
Battle Creek, MI
01.2015 - 01.2019
- Actively monitored and optimized customer experience through frontline and backroom associate hiring, scheduling, training, coaching, and development
- Supported Store Manager in daily functions and regularly acted as Manager on Duty
- Assisted with the establishment of and provided leadership to the In-Store Safety Team
- Key holder responsible for adhering to store opening and closing procedures
- Assisted in finding satisfactory resolutions to customer grievances and escalated issues to appropriate channels when necessary
- Proactively leveraged available technology and store resources to enrich Sears experience
- Investigated cash and product variances and summarized findings to Loss Prevention
- Created and interpreted feature displays and visual ad-sets to drive increased sales margins
- Awarded 'Sears Credit Champion' for leading the store in the successful promotion of credit applications, 2016-2017.
Education
Bachelors of Science - Psychology: Behavioral Science
Western Michigan University
Kalamazoo, MI04-2014
Skills
- Customer service
- Schedule management
- Cash management
- Inventory control
- Recruiting and hiring
- Leadership development
- Retail sales techniques
- Team building and leadership
Timeline
Front End Manager
BJ’s Wholesale Club
01.2023 - Current
Assistant Store Manager / Coach
Walmart
01.2019 - 01.2023
Sales Support Lead
Sears
01.2015 - 01.2019
Bachelors of Science - Psychology: Behavioral Science
Western Michigan University