Michael Wolford
Charleston,WV
Summary
Dedicated Service Accounts Manager with expertise in account management and cash flow oversight. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and relationship building.
Overview
30
30
years of professional experience
Work History
Service Accounts Manager
West Virginia Tractor Company
Charleston, WV
11.2024 - 03.2026
- Managed customer accounts, ensuring timely responses to inquiries and resolving issues effectively.
- Coordinated invoicing processes, maintaining accuracy in billing and payment tracking.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Analyzed account performance data, identifying trends to inform strategic decisions.
Warehouse Delivery Manager
Finish One Auto
Sissonville, WV
04.2022 - 11.2024
- Oversaw end-to-end delivery operations, ensuring timely and efficient service to customers.
- Managed logistics and scheduling, optimizing routes for cost-effective deliveries.
- Coordinated cross-functional teams to resolve delivery issues and enhance customer satisfaction.
- Developed and implemented process improvements, increasing operational efficiency by streamlining workflows.
Sales and Delivery
NAPA Auto Parts
Jefferson, WV
12.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Captain
South Charleston Fire Department
South Charleston WV
09.1996 - 03.2019
- Led emergency response operations, ensuring team safety and effective resource allocation.
- Supervised training programs for new firefighters, enhancing skills and operational readiness.
- Managed incident command at fire scenes, coordinating multi-agency responses efficiently.
- Developed and implemented standard operating procedures to improve response times and safety protocols.
Education
Associate of Science - Occupational Development
West Virginia State University
Dunbar West Virginia 12-2003
Skills
- Account management
- Cash flow management
- AP and AR management
- Month-end reporting
Timeline
Service Accounts Manager
West Virginia Tractor Company
11.2024 - 03.2026
Warehouse Delivery Manager
Finish One Auto
04.2022 - 11.2024
Sales and Delivery
NAPA Auto Parts
12.2021 - 04.2022
Captain
South Charleston Fire Department
09.1996 - 03.2019
Associate of Science - Occupational Development
West Virginia State University