Michael Womack

Owner/Operator Truck Driver

Ktm Logistics

Judsonia, AR

01.2015 - 02.2023

I was the co-owner of this company; I managed 15 trucks, both company and lease operations. My job was dispatching trucks, contacting shippers and receivers, working with brokers, and working with various states for permits or proper paperwork to travel through their states. I also worked with different government agencies to always stay compliant and legal for the company.
Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
Maintained accurate mileage logs and other required documentation.
Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
Developed positive relationships with customers by providing excellent customer service.
Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Obtained signatures needed to complete and process paperwork.
Unloaded cargo at designated locations in a timely manner while following safety protocols.
Worked well with dispatchers to communicate route and schedule changes.
Conducted daily DOT pre-trip inspections according to set checklist.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Hooked and unhooked trailers from tractor and converter dollies.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Processed shipment documents neatly and efficiently for each load.
Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
Completed daily pre-trip inspection checklists for assigned vehicle.
Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
Performed basic troubleshooting on mechanical components when necessary.
Reported any incidents or accidents to management immediately upon occurrence.
Prepared detailed reports outlining trip, vehicle and passenger details.
Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Retained valid proof of insurance and registration in vehicles.
Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Inspected truck for defects and safe operating condition before, during and after trips.
Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Performed regular inspections and completed vehicle repairs.
Operated commercial truck to transport goods and materials over long distances.
Followed regular schedule of pickups for individual customers and groups.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Assisted in loading and unloading freight from trailers as needed.
Adhered to company policies regarding safety and security measures.
Implemented cost control measures to reduce expenses and increase profitability.
Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Maintained ongoing communications with operations center personnel to keep teammates informed.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Managed unexpected emergencies and route changes with calm and professionalism.
Recorded expenses and maintained receipts.
Consistently monitored traffic conditions and adjusted routes accordingly.
Maintained safe driving habits to protect property and general public on roadways.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Communicated with customers regarding delivery times and location details.
Provided customer service by responding to inquiries in person or via telephone and email.
Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Completed routine maintenance and repair.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Recognized by management for providing exceptional customer service.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operated a variety of machinery and tools safely and efficiently.
Achieved cost-savings by developing functional solutions to problems.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed inventory and supplies to ensure materials were available when needed.
Assisted with customer requests and answered questions to improve satisfaction.
Updated and maintained databases with current information.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.