Michael Wondaal
StretchLab of St. John and Crown Point.
Crown Point,IN
26
years of professional experience
Experienced operations leader with a strong background in hospitality, restaurant management, and client service. Proven ability to build teams, improve retention, and keep daily operations profitable and efficient.
Work History
Owner
4 Years 1 Month- Directed studio operations, aligning daily workflow with membership growth and client retention goals.
- Monitored sales performance and membership trends to guide pricing and promotional decisions.
- Managed scheduling, payroll coordination, and staffing coverage to maintain service continuity.
- Recruited, trained, and coached stretch practitioners to deliver consistent client experiences.
Owner/Operator
12 Years 5 Months- Directed restaurant operations, ensuring guest service, product quality, and brand standards.
- Managed hiring, training, and coaching for team performance and accountability.
- Oversaw inventory, food cost controls, and ordering processes to support efficient operations.
- Implemented scheduling and labor management to balance coverage with business demand.
General Manager of Operations
6 Years 4 Months- Directed sanitation operations, aligning dispatch, routing, and staffing with service priorities.
- Managed crew performance, coaching supervisors to maintain productivity and accountability.
- Coordinated customer service resolution, addressing escalations and improving client retention.
- Monitored equipment readiness, scheduling maintenance to reduce service interruptions.
Education
Bachelor of Science - History
Skills
Hospitality and Customer Service
Customer relations
Client retention strategies
Lead generation
Small business operations
Business management
Profitability management
Relationship building
Accomplishments
During my years in the restaurant industry, I received multiple hospitality as well as sales awards for multiple locations.
Timeline
Owner
StretchLab of St. John and Crown Point.
09.2022 - CurrentRead More
Owner/Operator
Culver’s of Northwest Indiana
08.2007 - 01.2020Read More
General Manager of Operations
Terpstra Sanitation
12.2000 - 04.2007Read More
Purdue University Northwest
Bachelor of Science from History
Read More