Michael Wong

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a 5 person management team, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Ran the highest catering sales in the area. Coordinate with catering manager strategies to increase sales.

Trained in all facets of running a $6 million dollar full service restaurant with an emphasis on people and guest experience. A management team consisting of 6 salaried managers and 2 shift supervisors. Over 125 employees.

• Trained and guided team members to maintain high productivity and performance metrics.
• Developed and implemented strategies to increase sales and profitability.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Interacted well with customers to build connections and nurture relationships.
• Led and directed team members on effective methods, operations, and procedures.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Weekly food and bar inventory.

• Set clear expectations and created positive working environment for employees.
• Orchestrated positive customer experiences by overseeing every area of restaurant operations.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, and paper.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Top 5 in the market in Food Cost, SMG, and Labor.

• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Performed weekly inventory.

• Opened several new restaurant builds including setup and staff building.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members and managers.
• Trained and guided team members to maintain high standards as set by company guidelines.
• Created business plans designed to increase sales.
• Promoted positive customer experience through day-to-day supervision and management of the restaurant.

• Owner operator of a soda/snack route.
• Responsible for sales, service, placement and accounting.
• Established business for over 27 years.