Andy Ho-Tak Wong
West Covina,CA
Summary
Seasoned IT professional with a robust background in technical support and project management, notably at Eton ICT. Expert in network configuration and customer support, I excel in troubleshooting and remote diagnostics, ensuring optimal system performance. Demonstrated ability to lead teams and manage projects efficiently, enhancing operational excellence and client satisfaction.
Overview
14
14
years of professional experience
Work History
IT Support & Field Engineer
Eton ICT
01.2024 - Current
- Company Overview: InfoComm Technology
- Outsource IT Remote Desktop troubleshoot
- Outlook Exchange & IMAP setups
- Hardware & software implementation troubleshoots
- PBX provisioning
- IP Phone setup
- Configuration of IVR prompts, hierarchy, etc
- Site Survey for installing network related equipment
- CCTV (DVR, NVR + PoE) installation & configurations
- Access Point network installation + Cat5/6e CMR cable installation
- WiFi heatmap survey
- MPOE Standards for DIA/Coaxial installation
- Door access installations & configurations
- Oversees materials and tools for project deployment
- InfoComm Technology
Office/Warehouse Manager
HRS/Impax
01.2019 - 01.2024
- Office operation and shipping coordinator
- ERP & CRM
- Server Rack routine maintenance
- Static IP/ MACIP filter coordination
- Access Point/Switch network setup
- VoIP phone system setup
Elavon Sales Channel Portfolio & Relationship Manager
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
01.2018 - 01.2019
- Residual Calculations
- R&D testing new product and vendors
- AliPay & WeChatPay provider
- Sales Support, Promote and Product Training
- Multi-functional skills in Excel
Senior Products and Solution
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
01.2016 - 01.2018
- Residual Calculations
- R&D testing new product and vendors
- AliPay & WeChatPay provider and services
- Sales Support and training
Customer Service
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
01.2012 - 01.2014
- After Hour Tech Support
- Senior Level 2 technical Support
- Internal associate training, testing gateways and APIs
- Website credit card processing
- Wireless, cellphone card processing
- Computer POS processing
- Remote desktop access troubleshoot
- Logmein Rescue
- Citrix
- TeamViewer
- Anydesk
Speed Infiniti
01.2011 - 01.2012
- Shipping and dock communication
- Package and mandate
- RMA
Independent Contractor
01.2010
- China Airline - 3rd cargo cable installation
- 50 pair cable patching
- Network material and product purchasing
- Cable tubing and warehouse ceiling cable drop
- Alarm, dock gate, IP access and phone system setup
Project coordinator
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
- RMA & Purchasing
- Invoice & inventory stock management
Education
California State Polytechnic University - CIS
California State Polytechnic University
01.2009
AA Degree -
Pasadena City College
01.2007
Diploma -
Arcadia High School
01.2005
Skills
- Technical reporting and documentation
- Electrical engineering
- Project scheduling
- Jobsite support
- Troubleshooting
- Remote diagnostics
- Report preparation
- Network configuration
- Field data collection
- System testing
- Subcontractor management
- Safety procedures
- Project management
- Performance optimization
- Team communication
- Equipment installation
- Site inspections
- Quality control
- Customer support
- Quality assurance
- Hardware repair
- End-user training
Languages
English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Full Professional
Timeline
IT Support & Field Engineer
Eton ICT
01.2024 - Current
Office/Warehouse Manager
HRS/Impax
01.2019 - 01.2024
Elavon Sales Channel Portfolio & Relationship Manager
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
01.2018 - 01.2019
Senior Products and Solution
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
01.2016 - 01.2018
Customer Service
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
01.2012 - 01.2014
Speed Infiniti
01.2011 - 01.2012
Independent Contractor
01.2010
Project coordinator
US Bankcard Services Inc., aka Elavon, U.S. Bancotp
California State Polytechnic University - CIS
California State Polytechnic University
AA Degree -
Pasadena City College
Diploma -
Arcadia High School
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