Michael Woodard
Ormond Beach,FL
Summary
Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Contractor
Carolina Custom Builders
08.2020 - Current
- Adapted quickly to changing priorities and guest needs
- Monitored quality and presentation standards to enhance customer experience
- Communicated effectively with team members to resolve service challenges
- Delivered consistent results under pressure in high-volume environments
- Handled multiple responsibilities simultaneously while meeting strict deadlines
Bellman
The Grand Bohemian Hotel
03.2019 - 05.2021
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
- Supported front desk operations during peak times, streamlining check-in processes for efficiency.
Dining Room Server
The Arrabelle Hotel at Vail Square
01.2017 - 01.2019
- Managed multiple tables efficiently while prioritizing guest needs in high-volume settings
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
- Collaborated with team to ensure smooth service, including bussing, restocking, and assisting with drink orders.
Server
Lulus Bar and Grill
08.2015 - 01.2017
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Shortridge Academy
New Hampshire, OH05.2012
Skills
- Upselling strategies
- Menu planning expertise
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Computer skills
- Food safety
- Customer service
- Time management
Timeline
Contractor
Carolina Custom Builders
08.2020 - Current
Bellman
The Grand Bohemian Hotel
03.2019 - 05.2021
Dining Room Server
The Arrabelle Hotel at Vail Square
01.2017 - 01.2019
Server
Lulus Bar and Grill
08.2015 - 01.2017
High School Diploma -
Shortridge Academy