Micheal Woolfre
El Paso,TX
Summary
Accomplished PCT Tech at Fresenius Medical Care with expertise in vital signs monitoring and infection control standards. Enhanced patient care by implementing process improvements, boosting efficiency by 20%. Strong in relationship building and critical thinking, fostering collaboration with multidisciplinary teams to optimize patient outcomes and ensure safety.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
PCT Tech
Fresenius Medical Care
El Paso, TX
09.2019 - Current
- Monitored patient vital signs and documented changes in electronic medical records.
- Assisted nursing staff in administering treatments and medications per established protocols.
- Educated patients on treatment plans and provided emotional support throughout procedures.
- Ensured cleanliness and organization of patient care areas to maintain safety standards.
- Collaborated with multidisciplinary teams to enhance patient care delivery and outcomes.
- Implemented process improvements that increased efficiency in daily patient management tasks.
- Maintained clean and safe environment to promote patient safety and comfort.
Busser, Bar-Back and Server
Kikis Mexican Resturant
El Paso, TX
05.2015 - 01.2020
- Supported dining operations by efficiently clearing and resetting tables for incoming guests.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers in delivering food and beverages, ensuring timely service for customers.
- Collaborated with kitchen staff to restock supplies and maintain inventory levels during peak hours.
- Trained new bussers on restaurant protocols and best practices for operational efficiency.
- Monitored guest needs, promptly addressing concerns to ensure satisfaction throughout dining experience.
- Developed strong relationships with team members, fostering a cooperative work environment for optimal service delivery.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Distribution Associate
The City Magazine
El Paso, TX
01.2013 - 06.2015
- Managed inventory levels to ensure timely distribution and minimize delays.
- Coordinated delivery schedules with vendors to optimize transportation efficiency.
Busser
Cappetto's Italian Restaurant
El Paso, TX
08.2010 - 05.2015
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for incoming guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored inventory levels of tableware and supplies, notifying management when restocking was needed.
- Addressed guest inquiries and concerns promptly to ensure satisfaction with service quality.
- Monitored inventory levels of utensils and supplies, coordinating restocking as needed.
- Trained new bussers on restaurant standards and efficient cleaning techniques.
- Reset and cleaned tables quickly to prepare for new customers.
- Delivered to-go orders
- Coordinated event setups and breakdowns to ensure seamless service delivery.
- Delivered exceptional customer service, enhancing guest experiences during events.
Trash Sorter
Fredman Recycling Company
El Paso, TX
12.2009 - 04.2010
- Sorted recyclable materials efficiently to optimize waste management processes.
- Implemented best practices for material handling, improving operational workflows significantly.
- Monitored equipment performance, conducting routine maintenance to minimize downtime.
Education
Associate of Arts - Art / Music Recording, And Medical Field
UTEP
El PasoAssociate of Arts - Fine Arts
EPCC
El Paso, TX12-2014
High School Diploma -
Parkland High School
El Paso, TX06-2009
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Patient services
- Patient education
- Critical thinking
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Languages
English
Native or Bilingual
Timeline
PCT Tech
Fresenius Medical Care
09.2019 - Current
Busser, Bar-Back and Server
Kikis Mexican Resturant
05.2015 - 01.2020
Distribution Associate
The City Magazine
01.2013 - 06.2015
Busser
Cappetto's Italian Restaurant
08.2010 - 05.2015
Trash Sorter
Fredman Recycling Company
12.2009 - 04.2010
Associate of Arts - Art / Music Recording, And Medical Field
UTEP
Associate of Arts - Fine Arts
EPCC
High School Diploma -
Parkland High School