Michael Workinger

· Provide ‘remote hand’ support to data center customers.

· Respond and resolve support tickets in Service Now system.

· Provide Level one Network Support.

· Install, test, clean, inventory, and troubleshoot fiber and copper cabling, while maintaining structured cabling systems.

· Facilitated large Network Segmentation project at the Franklin campus.

· Maintain records and documentation of IT infrastructure and issues using NetTerrain.

· Construct and maintain telecommunication data closets.

· Physically install and configure IT equipment including servers, network switches, and storage devices within standardized data center racks. Install and configure Power Distribution Units (PDU).

· Operate, monitor and respond to abnormal conditions within facilities systems.

· Interface with other NM infrastructure departments.

Responsible for maintaining and supporting the computer systems and networks within the Housing Authority of the City of Milwaukee (HACM), troubleshooting hardware and software issues, installing new equipment, managing user accounts, ensuring network security, and providing technical assistance or training to staff.

· Maintain network infrastructure including switches, routers, firewalls

· Implement network security measures to protect sensitive data

· Conduct network troubleshooting and resolve connectivity problems

· Install and configure new computer hardware

· Diagnose and troubleshoot problems with desktops, laptops, printers, and other peripheral devices.

· Enforce data security protocols and best practices

· Monitor for potential security threats and vulnerabilities

CFM Enterprises is a national service provider for voice and data communications. Responsibilities included traveling to State Farm Agent Offices to perform a full range of on-site IT services for State Farm agent offices, while ensuring optimal network functionality and customer satisfaction. Duties included but were not limited to installation of structured network cabling, installation and configuration computers, printers, VOIP hardware, network hardware and peripheral equipment.