Michael Workman
Buffalo,WV
Summary
Dynamic professional with extensive experience across diverse sectors, adept at navigating challenges with a proactive, problem-solving approach. Renowned for adaptability, creativity, and a results-driven mindset, consistently advancing organizational goals through meaningful contributions. Tech-savvy innovator skilled in leveraging emerging technologies to enhance productivity and drive advancements in fast-paced environments. Proven leader in the restaurant industry, excelling in daily operations management and employee training, with strong communication skills that foster collaboration and respect among peers and teams.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Funeral Home Attendant
Raynes Funeral Home
08.2021 - Current
- Developed strong relationships with clients, enhancing trust and improving overall satisfaction with services provided.
- Assisted in preparation and presentation of deceased for viewings and services.
- Trained new staff on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations in all practices.
- Streamlined inventory management for caskets, urns, and memorial products.
- Maintained a high standard of professionalism while interacting with grieving family members during difficult times.
- Collaborated with cemetery staff to arrange burial details and ensure adherence to cemetery regulations.
- Supported the Funeral Director with embalming procedures to prepare deceased individuals for services or cremation.
- Upheld cleanliness standards within the funeral home facility by performing routine maintenance tasks as needed.
- Provided support to Funeral Director in managing a team of part-time staff ensuring consistent delivery of high-quality services.
- Provided transportation for deceased individuals from hospitals, nursing homes, or residences to the funeral home.
- Developed strong relationships with vendors ensuring timely delivery of products required for services at competitive prices.
- Safeguarded confidentiality of sensitive information by adhering to strict privacy policies when handling client records.
- Stayed informed on industry trends through regular attendance at conferences and workshops.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Transported deceased to funeral home.
- Coordinated logistics for funerals, including transportation and venue arrangements.
- Provided compassionate support to grieving families during planning processes.
Owner/Operator
Workman Transport
10.2020 - 12.2021
- Managed daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented efficient workflows to streamline business processes.
- Managed logistics for transportation of the deceased, facilitating timely and respectful service delivery.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Operated and maintained various truck models to ensure safe and efficient transportation of goods.
- Planned and executed delivery routes to optimize fuel efficiency and reduce transit times.
Housekeeping Cleaner
Thomas Memorial Hospital
08.2019 - 10.2020
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Utilized efficient cleaning techniques to enhance guest satisfaction and comfort.
- Implemented safety protocols for handling cleaning chemicals and equipment.
- Conducted inventory management of cleaning supplies and equipment.
- Trained new staff on proper cleaning procedures and hotel standards.
- Collaborated with maintenance team to address facility issues promptly.
General Manager
BUFFALO WILD WINGS
01.2017 - 08.2019
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Carefully prepared weekly payroll to keep up with projected revenue for the week. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards.
- Led operational strategies to enhance efficiency and productivity across multiple restaurant locations.
- Developed and implemented training programs to improve staff performance and customer service standards.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
Kitchen Manager
SHEETS
08.2015 - 01.2017
- Consistently obtained highest rating from the county health department. Carefully prepared weekly payroll to keep up with projected revenue for the week. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Regularly updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary. Trained all employees on new food items and menu rollouts.
Kitchen Cook
CABELL HUNTINGTON HOSPITAL
08.2007 - 08.2015
- Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
General Manager
BOB EVANS
04.1999 - 08.2005
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health department. Regularly updated computer systems with new pricing and daily food specials. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Executed various kitchen duties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Work stations and assisted with, meat, fish, sauté. Prepared coffee-based and other beverages on request; served prepared pastries and other food items. Prepared dishes following recipe or verbal instructions or pantry. Greeted guests and sat them at tables or in waiting areas. Informed patrons of establishment specialties. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Scheduled and directed staff in daily work assignments to maximize productivity. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. eatures Managed food and produce receiving process with 100% accuracy.
Education
HIGH SCHOOL DIPLOMA - GENERAL
Fairland High School
Proctorville, OH, United States01.1999
No Degree - Hospitality Administration And Management
Marshall University
Huntington, West Virginia, WVSkills
- Employee skill enhancement
- Dependable and accountable
- Clear interpersonal communication
- Extensive hospitality background
- Certified food safety professional
- Maintains composure in stressful environments
- Optimistic attitude
- Compassionate guidance
- Routine equipment upkeep
- Facility repair administration
- Maintenance operations coordination
- Strong work ethic
- Commitment to precision
- Exterior detailing specialist
- Vehicle inspection
Accomplishments
- Awarded "Outstanding Employee" in 2017
- Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals.
- Recognized as one of the top ten Restaurant Managers in a 40-store chain in the east coast region.
Certification
ServSafe Certification
Languages
English
Full Professional
Timeline
Funeral Home Attendant
Raynes Funeral Home
08.2021 - Current
Owner/Operator
Workman Transport
10.2020 - 12.2021
Housekeeping Cleaner
Thomas Memorial Hospital
08.2019 - 10.2020
General Manager
BUFFALO WILD WINGS
01.2017 - 08.2019
Kitchen Manager
SHEETS
08.2015 - 01.2017
Kitchen Cook
CABELL HUNTINGTON HOSPITAL
08.2007 - 08.2015
General Manager
BOB EVANS
04.1999 - 08.2005
HIGH SCHOOL DIPLOMA - GENERAL
Fairland High School
No Degree - Hospitality Administration And Management
Marshall University