Michael Woulard Jr.
Orlando
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
1996
1996
years of post-secondary education
Work History
Local City Driver
AAA Cooper Transportation
Orlando
05.2025 - Current
- Operated local delivery routes efficiently to ensure timely service.
- Loaded and unloaded freight safely following company protocols.
- Completed daily safety inspection of vehicle to maintain safety standards.
- Solicit sales leads
- Inventory/freight management
- Verify shipping/delivery documents
- Route planning
- DOT compliance
- Communication with dispatchers and customers
- Vehicle maintenance
- Customer service
- Verifying shortage/claims
Dispatch Supervisor
AAA Cooper Transportation
Orlando
03.2024 - 05.2025
- Supervised daily dispatch operations and ensured timely vehicle assignments.
- Coordinated communication between drivers and terminal staff for efficient service.
- Managed scheduling of shipments to optimize route efficiency and resource allocation.
- Trained new dispatch/driver team members on procedures and safety protocols.
- Monitored performance metrics to identify areas for operational improvement.
- Implemented technology solutions for real-time tracking of shipments and vehicles.
- Resolved customer inquiries and issues related to dispatch services promptly.
- Conducted regular team meetings to enhance collaboration and workflow efficiency.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Supervised the training of new hires in dispatching protocols and processes.
- Investigated customer inquiries regarding delivery status or delays.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Reviewed scope of each project to estimate number of man-hours required.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Implemented strategies for improved route optimization across all areas of operation.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Managed daily delivery and work schedules to maximize coverage.
- Scheduled loads according to priority and available equipment.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Monitored changes in delivery schedule and communicated changes to customers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Recorded results of service calls to create report summaries for senior management.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Prepared daily work and run schedules.
- Driver counseling/ discipline as needed
LTL Truck Driver
AAA Cooper Transportation
Orlando
12.2005 - 03.2024
- Operated LTL trucks to transport freight efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed loading and unloading of freight at customer locations.
- Communicated with dispatch to confirm delivery schedules and handle issues.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Collaborated with warehouse teams to coordinate efficient cargo handling.
- Ensured compliance with all applicable laws and regulations governing the transportation of goods.
- Utilized GPS navigation systems as needed to locate addresses for pickups and deliveries.
- Loaded and unloaded freight in a safe and timely manner.
- Verified accuracy of shipping documents and invoices.
- Developed strong working relationships with customers through courteous interactions during each delivery and pickup transaction.
- Maintained accurate records, including logs, delivery receipts, bills of lading, cargo manifests.
- Reviewed shipping orders prior to departure to plan most efficient routes for delivery.
- Maintained required certifications necessary for operation of commercial motor vehicles.
- Performed pre-trip inspections to ensure vehicle was in proper working order prior to departing on route.
- Reported any issues that arose during deliveries such as damaged goods or late arrivals immediately upon completion of each trip.
- Hooked and unhooked trailers from tractor and converter dollies.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Dock leadman Assist supervisors in daily operations, process paperwork, inventory management, freight inspections and securement, enforcement of safety protocols, team building and performance monitoring. Safety inspection of equipment and facility.
Education
Daytona State College
Daytona Beach, FLSkills
- Route planning
- Vehicle inspection
- Freight management
- DOT compliance
- Safety protocols
- Customer relationship management
- Scheduling optimization
- Performance monitoring
- Communication skills
- Time management
- Conflict resolution
- Safety procedures
- Traffic laws compliance
- Stress management techniques
- DOT regulations
- Delivery and shipment records
- Proficient in Microsoft office
Timeline
Local City Driver
AAA Cooper Transportation
05.2025 - Current
Dispatch Supervisor
AAA Cooper Transportation
03.2024 - 05.2025
LTL Truck Driver
AAA Cooper Transportation
12.2005 - 03.2024
Daytona State College