MICHAEL WRIGHT
Stonecrest,GA
Summary
Reliable professional with 22+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in Automotive Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Technician Team Leader/Technician Level III
Tesla
11.2014 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Courtesy Clerk/ Loaner Vehicle
Nalley BMW
05.2013 - 11.2014
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Overseen loaner detail and wash.
- Arranged customer pick up and drop off for service center.
Assistant Store Manager
Oreily's Auto Parts
11.2010 - 05.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager/Retail Pro
Advance Auto Parts
05.2008 - 10.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Service Manager
Pep Boys
03.2007 - 05.2008
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Fleet Service Worker
City of Atlanta Motor Transport Service
07.2005 - 03.2007
- Worked fast to complete tasks and meet daily deadlines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Mentored junior technicians in maintenance, repair and reporting duties.
Service Advisor
Pep Boys
05.2003 - 07.2005
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Lube Tech
Express Oil Change
12.2001 - 05.2003
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Greeted customers and answered questions about oil changes and other services.
- Cleaned automotive service bays and removed debris to promote organized work environment.
Education
High School Diploma -
Cornerstone
Townsend, GA10.2001
No Degree - Autobody Repair
North Dekalb School of Technology
Dunwoody, GA10.2001
Skills
- Retail parts manger
- Order parts
- Customer Service Skills
- Help customer with parts
- Put parts on customer cars
- Assign Tasks
- Coach Team Members
- Assistant Manager
- Assistant Service Manager
- Service Advisor
- Deliver parts to customers
- Towing cars
- Change tires
- Tune ups
- Oil change
- Install batteries
- Change Filters
- Engine Repair
- Perform prevention plans on fleet trucks
- Customer Service
- System Troubleshooting
- System Installation
- Equipment Maintenance
- Cost Control
- User Training
- Quality Control
- Component Replacement
- OSHA Compliance
- Equipment Repair
- System Tests
- Multitasking and Organization
- Work Planning and Prioritization
- Preventive Maintenance
- Documentation and Reporting
- Installation and Repair
- Tech-Savvy
- Routine Inspections
- Maintenance and Repairs
- Computer-Assisted Diagnostics
- Attention to Detail
- Power Tools and Equipment
- Customer Interaction
- Equipment Calibration
- Heavy Lifting
- Works Well Under Pressure
- Troubleshooting
- Written/Verbal Communication
- Repair Services
A Certified Automotive Enthusiast
I typically can talk about about cars all day and not get tired. I love going to car shows and car meets. Basically watch all of the automotive car shows on TV. I do have a couple of project vehicles that I'm working on.
Timeline
Technician Team Leader/Technician Level III
Tesla
11.2014 - Current
Courtesy Clerk/ Loaner Vehicle
Nalley BMW
05.2013 - 11.2014
Assistant Store Manager
Oreily's Auto Parts
11.2010 - 05.2013
Assistant Manager/Retail Pro
Advance Auto Parts
05.2008 - 10.2010
Assistant Service Manager
Pep Boys
03.2007 - 05.2008
Fleet Service Worker
City of Atlanta Motor Transport Service
07.2005 - 03.2007
Service Advisor
Pep Boys
05.2003 - 07.2005
Lube Tech
Express Oil Change
12.2001 - 05.2003
High School Diploma -
Cornerstone
No Degree - Autobody Repair
North Dekalb School of Technology
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