Michael Wright
Van Nuys,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Iron Addicts Gym
06.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Generated leads through sales promotions and word-of-mouth.
- Interviewed and hired gym staff for various roles.
- Set and managed employee work schedules for coverage in assigned areas.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Associate Branch Manager
BrightView Landscapes
04.2014 - 06.2019
- Responsible for supporting Branch Manager in successful operation of branch to ensure quality and efficient landscape management for BrightView's clients while achieving company's goals of consistently improving market share and meeting financial targets
- Directly manages 5+ client service teams
- Developing long-term relationships and communicate on a regular basis with key clients
- Inspecting key client properties to monitor performance and overall job quality
- Ensuring BrightView's existing accounts are renewed each year
- Assisting Branch Manager in performance of financial and accounting tasks, as required:
- Develop annual budgets
- Work with Controller to accurately track branch performance
- Ensure billing is completed in timely and accurate manner
- Ensure all contracts are executed correctly
- Ensure proper use and care of all branch assets
- Monitoring branch safety record and implement methods to improve safe workplace practices
- Monitoring and guiding Supervisors as they train Crew Leaders and Crew Members
- Implementing and enforcing policies and procedures as issued by BrightView
- Assisting Branch Manager in performance of sales tasks, as required, including but not limited:
- Ensure new sales goals for branch are properly budgeted
- Work with Business Developer to ensure those goals are met or exceeded
- Identify prospects to meet sales goals and communicate to Business Developer
- Understand and accurately estimate jobs
- Ensuring proper paperwork is completed for all employee changes and hires
- Communicating with, counsel, train, discipline, review, and develop growth plan(s) for employees
- Assessed employee performance and developed improvement plans
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Maintained friendly and professional customer interactions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Operations Manager
Aramark
03.2008 - 04.2014
- Managed environmental services process in accordance with hospital policy/procedure, infection control guidelines and requirement of accreditation and regulatory agencies
- Inspects physical condition of hospital; recommends painting, repairs and furnishing for efficient and sanitary space utilization
- Supervises furniture moves and room set-up
- Set deadlines, assign responsibilities, and monitor and summarize progress of projects. Maintains equipment in good working condition and ensures availability of needed supplies
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conducts research housekeeping technology improvements
- Manage evaluation and disciplining of housekeeping employees on specified shift; prepare work schedules and maintain adequate staffing
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Arts - Mass Communications
Jackson State University
Jackson, MS06.2004
Skills
- Safety Protocols
- Staff Management
- Customer and Vendor Relations
- Certified Personal Trainer
- Excellent Communication Skills
- Excellent Team Leadership
- Client Relationship Management
- Training and Development
- Staff Recruitment
- Financial Analysis
- P&L Management
- Vendor Relationships
- Operations Management
Certification
- ISSA - Certified Personal Trainer
- First Aid/CPR Certified
Timeline
General Manager
Iron Addicts Gym
06.2019 - Current
Associate Branch Manager
BrightView Landscapes
04.2014 - 06.2019
Operations Manager
Aramark
03.2008 - 04.2014
Bachelor of Arts - Mass Communications
Jackson State University
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