Michael Wright

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors as a mentor, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Maintained up-to-date knowledge of product and service changes.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.

Performed all services and duties as current position listed above.