Michael Wright
Pembroke,MA
Summary
Dynamic leader and skilled plumber, honed expertise at Harold Brothers with a track record of enhancing operational efficiency and customer satisfaction. Excelled in piping installation and team management, driving project success and fostering robust client relationships. Achieved significant improvements in service delivery and team performance, demonstrating tactical leadership and technical prowess in challenging environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner of Mp Wright Plumbing Heating and A/C
Myself
25 Champion Way Pembroke, MA 02359
03.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Plumber Supervisor
Harold Brothers
Weymouth, MA
07.2016 - 02.2019
- Developed comprehensive project plans that outlined work scope, timelines, budgets, and resource allocation for successful project execution.
- Increased client satisfaction with high-quality workmanship and attention to detail in plumbing installations and repairs.
- Mentored junior plumbers to develop their skills further while also nurturing future leaders within the organization.
- Streamlined inventory management by regularly monitoring stock levels, maintaining accurate records, and ordering supplies as needed.
- Maintained open communication channels between team members during projects to foster collaboration and prevent misunderstandings.
- Reduced customer complaints by promptly addressing issues and implementing corrective actions.
- Implemented preventive maintenance procedures that led to reduced equipment downtime while increasing overall operational efficiency.
- Conducted thorough inspections of completed work to ensure compliance with local codes, regulations, and industry standards.
- Collaborated with other construction teams for smooth coordination during large-scale projects, ensuring seamless integration of plumbing systems.
- Resolved complex plumbing issues using advanced troubleshooting techniques and in-depth knowledge of plumbing systems.
- Stayed up-to-date on industry trends allowing implementation of the latest technology in plumbing solutions for clients'' benefit.
- Improved project efficiency by effectively managing a team of plumbers and delegating tasks according to their skills.
- Understood Location city plumbing codes and interpreted architectural and mechanical drawings.
- Assigned plumbers to specific tasks to complete and supervised activities for quality.
Plumber Foreman
Coakley Plumbing and Heating
Marshfield, MA
10.2013 - 07.2016
- Assisted in the design and installation of energy-efficient plumbing systems, resulting in cost savings for clients and reduced environmental impact.
- Achieved high customer satisfaction ratings with prompt resolution of issues and proactive communication.
- Streamlined communication between field staff and management by utilizing technology tools such as mobile apps, ensuring timely updates on project progress.
- Increased project profitability through careful monitoring of expenses, labor hours, and material usage while maintaining high-quality standards.
- Conducted regular inspections of completed work to guarantee adherence to quality standards set forth by industry regulations and client expectations.
- Improved job efficiency by implementing streamlined processes and procedures in plumbing projects.
- Spearheaded initiatives that resulted in improved workplace safety culture among crew members, leading to fewer accidents onsite.
- Implemented preventive maintenance programs which led to fewer system failures and reduced downtime for clients.
- Complied with state plumbing codes throughout duration of each project.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
Police Officer
Provincetown
Provincetown, MA
05.2013 - 10.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
United States Marine
United States Marine Corps
Jacksonville, NC
09.2005 - 09.2009
- Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
- Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
- Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
- Led successful missions by implementing strategic planning and effective teamwork.
- Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
- Provided crucial first aid treatment during medical emergencies, preserving the health of fellow service members on the battlefield or during training evolutions.
- Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
- Trained in small arms, anti-armor and indirect fire weapons.
- Worked weekends and long hours in deployed locations to complete Type taskings.
- Memorized Area of expertise policies and led training for company personnel.
- Completed Type program upon receipt of Rank as part of leadership development.
Education
Nichols College
Dudley, MAPost Grad -
Kent’s Hill Prep
Kents Hill, ME06.2003
High School Diploma -
Marshfield High School
Marshfield, MA06.2002
Skills
- Plumbing Repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage Systems Repair
- Tactical Leadership
- Team Management
- Patrolling Techniques
- Physical Fitness
- Air Conditioning
- System Troubleshooting
- Heating Systems
- Equipment Installation
Certification
Massachusetts Licensed Journeyman Plumber
Timeline
Owner of Mp Wright Plumbing Heating and A/C
Myself
03.2019 - Current
Plumber Supervisor
Harold Brothers
07.2016 - 02.2019
Plumber Foreman
Coakley Plumbing and Heating
10.2013 - 07.2016
Police Officer
Provincetown
05.2013 - 10.2013
United States Marine
United States Marine Corps
09.2005 - 09.2009
Nichols College
Post Grad -
Kent’s Hill Prep
High School Diploma -
Marshfield High School