Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Wright

Williamsport,PA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Merchandising Inventory Leader

Petsmart
11.2013 - 05.2025
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assisted in conducting employee performance evaluations by providing constructive feedback for growth and development of team members.
  • Enhanced team performance by providing training.
  • Worked with sales team to accurately allocate stock for maximum profitability.
  • Utilized forklift and pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Oversaw inventory management, optimized stock levels, and reduced waste by monitoring inventory and maintaining sufficient supply levels to meet business and customer needs.
  • Performed data entry and completed proper paperwork.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Resolved issues with the vendor to minimize disruptions to the supply chain.
  • Prioritized perishable pet food products to ensure product was rotated properly and removed outdated product from the shelves.
  • Implemented safety standards, reducing workplace accidents to create safe working conditions for workers.
  • Streamlined warehouse processes and organized space for increased productivity and reduced operational costs.
  • Conducted regular audits to maintain accurate inventory records and identified discrepancies.
  • Oversaw the implementation of lean practices in warehouse operations for increased productivity and waste reduction measures.
  • Verified online orders, packed and labeled products for ship from store and in-store pickups.


Associate

Best Buy
06.2014 - 03.2022
  • Greeted customers and provided outstanding customer service, developed rapport with regular customers, fostering welcoming store atmosphere.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate items, and join reward programs..
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

J.P. McCaskey
Lancaster
06-1996

Skills

  • Customer service
  • Decision-making
  • Problem-solving
  • Time management
  • Organizational skills
  • Effective communication
  • Worker supervision/Team leadership
  • Heavy lifting
  • Inventory optimization/Cycle counting
  • Warehouse management
  • Order picking and processing
  • Stock replenishment

Timeline

Associate

Best Buy
06.2014 - 03.2022

Merchandising Inventory Leader

Petsmart
11.2013 - 05.2025

High School Diploma -

J.P. McCaskey

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