Michael Wright
Dover,DE
Summary
Customer Success and Account Management professional managing $3M+ in annual recurring revenue across 400+ SMB and enterprise accounts. Proven track record exceeding retention targets, driving expansion revenue, and reducing churn through consultative engagement. Skilled in lifecycle management, renewal strategy, and executive stakeholder alignment.
Overview
11
11
years of professional experience
Work History
Business Account Manager(Customer Success/Account Manager
Verizon
Dover, Delaware
08.2023 - Current
- Manage a ~$3M+ ARR portfolio across 400+ SMB and enterprise accounts, driving retention and revenue growth.
- Consistently exceed retention targets by ~8–12% through proactive risk identification and account recovery strategies
- Increase contract value by ~10%+ through expansion and upsell strategies aligned to client needs
- Utilize Salesforce CRM to manage renewal pipeline, forecast revenue performance, and monitor account health indicators.
- Lead structured client review conversations to reinforce value realization, renewal alignment, and long-term partnership growth.
Business Account Manager
Comcast
Dover, Delaware
06.2021 - 08.2023
- Managed commercial technology accounts throughout customer lifecycle, enhancing onboarding, driving adoption, ensuring smooth renewal, and facilitating expansion.
- Conducted account reviews to identify adoption gaps, mitigate churn risk, and drive product utilization.
- Strengthened executive relationships to support multi-year retention and growth initiatives.
- Collaborated internally to address service issues, enhancing customer satisfaction and retention.
Lead Account Executive/ Sales Manager
Verizon
Dover, Delaware
06.2015 - 06.2021
- Achieved top performance in retention and new revenue growth over multiple years.
- Facilitated onboarding, adoption, renewal, and escalation management for SMB and enterprise clients.
- Guided peers in customer engagement strategies and retention best practices.
Education
Associate of Science - Business
Wake Technical Community College
Raleigh, NC06-2009
I.T Security -
Google Coursera
05-2026
Skills
- Customer Lifecycle Management
- Churn reduction
- Upsell strategy
- Renewal forecasting
- ARR management
- Account Health Monitoring
- Salesforce CRM
- Cross-Functional Collaboration
- Risk management
- Executive Stakeholder Engagement
Timeline
Business Account Manager(Customer Success/Account Manager
Verizon
08.2023 - Current
Business Account Manager
Comcast
06.2021 - 08.2023
Lead Account Executive/ Sales Manager
Verizon
06.2015 - 06.2021
Associate of Science - Business
Wake Technical Community College
I.T Security -
Google Coursera