Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wrinn

Orlando

Summary

Versatile and results-driven individual with 8 years of experience in retail and accounting sectors. Proven expertise in leading teams to enhance customer satisfaction and resolve complaints effectively. Skilled in staff training, onboarding, and payroll management, with a strong focus on compliance and financial reporting. Adept at fostering a positive work environment and ensuring operational efficiency. Seeking to leverage leadership and customer service skills in a dynamic organization.

Overview

8
8
years of professional experience

Work History

Customer Service Team Leader

Publix Super Markets
04.2017 - 07.2025
  • Led a team of associates on the front end.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for teaching and coaching associates.
  • Responsible for hiring/onboarding all new associates.
  • Processed payroll for entire store.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Prevented store losses using awareness, attention to detail, and integrity.
  • Performed store opening duties, including: verifying safe contents, placing money into registers, and managing cash stock.
  • Performed store closing duties, including: accounting for all money in the store, maintaining a balanced office, and making cash/check deposits.
  • Compiled weekly financial reports.
  • Ensured compliance with money services laws/regulations.

Accounting Specialist

EdgeWater Power Boats, LLC
03.2021 - 03.2023
  • Assisted the accounting department in accomplishing daily, monthly and annual activities.
  • Maintained precise and comprehensive records of ledgers, invoices, and revenue.
  • Used documents to verify records and process all financial transactions.
  • Cooperated with the account managers in managing account activities and processes.
  • Resolved the client's queries in an accurate and timely manner.
  • Managed the needs of existing and potential customers.
  • Provided support to other areas in the accounting department such as the accounts.
  • Recorded and analyzed financial information.
  • Communicated with lenders, clients, and suppliers.

Education

Associate of Arts - Business/Finance

University of Central Florida
Orlando, FL
01.2022

Skills

  • Team management
  • Onboarding procedures
  • Training routines
  • General accounting
  • Complaint resolution
  • Retail store support
  • Human resources background
  • Payroll operations
  • Accounts payable expertise
  • Customer service
  • Skilled in Microsoft office
  • Cash handling

Timeline

Accounting Specialist

EdgeWater Power Boats, LLC
03.2021 - 03.2023

Customer Service Team Leader

Publix Super Markets
04.2017 - 07.2025

Associate of Arts - Business/Finance

University of Central Florida

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