Michael Wriston
Summary
Dynamic leader and communicator with a proven track record at the West Virginia Parkways Authority, enhancing safety and operational efficiency. Expert in crew leadership and maintaining workplace safety, I significantly improved traffic flow and employee training protocols. Skilled in decision-making and attention to detail, I excel in fast-paced environments, ensuring top-notch service and safety standards.
Overview
28
28
years of professional experience
Work History
Plaza Toll Foreman
West Virginia Parkways Authority
12.2014 - Current
- Conduct lane inspections to ensure toll equipment, toll collectors and lanes are safe for traffic.
- Maintain all daily reports including timesheets, payroll system (Kronos), audit sheets, work schedules, monthly safety classes.
- Secure all monies and safes at Toll Plaza.
- Monitor traffic and advise patrons that stop to pay online and keep moving by intercom system. Use PTZ and IT Dept cameras to ensure patrons safety and to keep traffic moving smoothly.
- Identified issues with toll equipment by performing regular checks on lane controllers. And contacting Tech support to fix VES System failures, IVIS failure, camera issues and preventive maintenance cleaning parts of the toll system.
- Provided Monthly training and Standard Operating Procedures for toll employees, ensuring their rapid integration into the team dynamic.
Toll Collector
West Virginia Parkways Authority
01.2002 - 12.2014
- Ensured smooth traffic flow by conducting fast cash and No pay transactions and directing vehicles as needed.
- Handled cash and provided change accurately.
- Reported any issues or concerns to supervisors promptly.
- Addressed customer concerns and inquiries, providing information on toll rates, height and width restrictions, and available payment options.
Field Radio Operator
United States Marine Corps
01.1997 - 01.2001
- Fostered strong relationships with adjacent units by providing timely assistance during joint operations or emergency situations.
- Developed, constructed, installed and adjusted settings on Controlled Cryptographic Item radio equipment to complete field mission objectives effectively.
- Ensured operational readiness with regular equipment inspections, maintenance, and repairs.
- Enhanced communication efficiency by installing and maintaining field radio equipment.
Education
High School Diploma -
American Institution
Chicago, IL01-1995
Skills
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Workplace safety
- Employee training
Timeline
Plaza Toll Foreman
West Virginia Parkways Authority
12.2014 - Current
Toll Collector
West Virginia Parkways Authority
01.2002 - 12.2014
Field Radio Operator
United States Marine Corps
01.1997 - 01.2001
High School Diploma -
American Institution
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