MS Office: Word, Powerpoint, Excel
Michael Wu
Daly City,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Account Manager/Client Representative
Clear Concepts Management
09.2024 - Current
- Consulted with residential door-to-door to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Provide ongoing coaching and support to improve sales techniques and productivity.
- Set sales targets to ensure goals are met.
- Develop and implement effective sales strategies to maximize sales and market penetration.
- Build and maintain strong relationships with key customers.
- Conduct regular performance reviews and provide feedback to supervisor and sales representatives.
Jr. Front Desk Manager
Yotel San Francisco
04.2022 - 10.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Bartender
Hard Rock Cafe
11.2019 - 03.2020
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
Wipeout Bar & Grill
03.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Supervisor
Bubba Gump Shrimp Co.
10.2016 - 10.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained database systems to track and analyze operational data.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Utilized effective communication techniques to support server learning and comprehension.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained quality control standards.
Chocolatier
Ghirardelli Marketplace
04.2016 - 10.2016
- Made confections by hand and ordered ingredients from suppliers.
- Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance levels.
- Packaged chocolate items for delivery or pickup.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
Guest Service Representative
Hotel Fusion
12.2013 - 03.2016
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed check-in and check-out procedures for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
- Handled customer complaints to satisfy and retain guests.
- Facilitated and coordinated transportation services for guests.
Education
Associate of Arts - Marketing
City College of San Francisco
San Francisco05.2021
High School Diploma -
Gateway To College
San Francisco, CA05.2015
No Degree -
George Washington High School
San Francisco, CA05.2013
Skills
- Networking
- Converting leads
- Sales Analysis
- Project Management
- Order Management
- Customer Relations
- Report Writing
- Upselling
- Multitasking
- Team building
- Problem Resolution
- Analytical and Critical Thinking
Software
MS Outlook
Google Drive
Operating Systems
Managing Computer Files
Timeline
Account Manager/Client Representative
Clear Concepts Management
09.2024 - Current
Jr. Front Desk Manager
Yotel San Francisco
04.2022 - 10.2023
Bartender
Hard Rock Cafe
11.2019 - 03.2020
Server
Wipeout Bar & Grill
03.2019 - 03.2020
Supervisor
Bubba Gump Shrimp Co.
10.2016 - 10.2018
Chocolatier
Ghirardelli Marketplace
04.2016 - 10.2016
Guest Service Representative
Hotel Fusion
12.2013 - 03.2016
Associate of Arts - Marketing
City College of San Francisco
High School Diploma -
Gateway To College
No Degree -
George Washington High School
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