MICHAEL YADON
Muskogee
Summary
Motivated and technically inclined professional transitioning from automotive sales to IT support. Known for being the go-to problem solver for computer, printer, and network issues in fast-paced dealership environments. Seeking an entry-level Computer Technology Technician or Help Desk role to apply hands-on troubleshooting skills, strong customer service background, and a genuine passion for technology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Professional
Jay Hodge Chevrolet
03.2024 - Current
- Provided high-level customer service, helping customers select vehicles, understand financing options, and complete required paperwork.
- Frequently assisted coworkers with tech issues, including computer lockouts, Wi-Fi problems, software errors, and printer malfunctions.
- Helped maintain CRM accuracy and ensured customer data was properly entered.
- Managed communication with customers through phone, email, and CRM platforms.
Sales & Inventory Manager
James Hodge Auto Group
01.2021 - 02.2024
- Assisted in managing vehicle inventory, updating listings, and ensuring accurate data across systems.
- Regularly troubleshot computer and printer issues for sales and management teams.
- Maintained sales documentation, digital files, and system accuracy.
- Delivered strong customer service and consistently exceeded sales expectations.
- Reason for leaving: New opportunity.
Education
HVAC
Oklahoma State Institute of Technology (OSUIT)
Skills
- Technical Skills
- PC building, hardware troubleshooting, component installation
- Windows OS troubleshooting, software installs, updates
- Network troubleshooting: Ethernet, routers, adapters, connectivity
- Printer setup, diagnostics, and repair
- Basic help desk workflow (ticketing, triage, documentation)
- Microsoft Office Certified – Word, Excel, PowerPoint (OSUIT course)
- Knowledge of BIOS updates, drivers, system optimization
- Familiar with CRM systems, user device setup, account logins
- Soft Skills
- Customer service & communication
- Problem-solving under pressure
- Clear, patient technical explanations
- Adaptability and fast learning
- Time management & multitasking
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed 30-60 opportunities per month.
Certification
Microsoft Office Certified (Word, Excel, PowerPoint)
SUMMARY OF STRENGTHS
- Over four years in customer-facing roles with heavy multitasking.
- Trusted as the “tech helper” in every workplace — printers, computers, logins, networks.
- Strong passion for IT with real hands-on experience building PCs and troubleshooting hardware.
- Reliable, patient, and skilled at helping non-technical users understand solutions.
- Actively seeking long-term growth in the technology field.
Languages
English
Native or Bilingual
Timeline
Sales Professional
Jay Hodge Chevrolet
03.2024 - Current
Sales & Inventory Manager
James Hodge Auto Group
01.2021 - 02.2024
HVAC
Oklahoma State Institute of Technology (OSUIT)