Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Yaglou

Fairfax,VA

Summary

Proven leader in customer success and sales management, with a track record of driving customer retention and revenue growth at HealthRx Corporation. Skilled in data-driven decision making and relationship building, I've led teams to enhance client satisfaction and achieve significant business outcomes. Expert in customer service and sales enablement, consistently delivering results through strategic initiatives and effective communication.

Customer-focused professional with successful 5-year career in Software Solutions sector.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Customer Success

HealthRx Corporation
07.2019 - 08.2025
  • Identified root causes of customer churn by analyzing account data, implementing strategies to address specific pain points and win back lost business.
  • Provided comprehensive training programs for Customer Success team members, ensuring high-quality service delivery across all touchpoints.
  • Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
  • Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.

Sales Manager

LifeTime Athletic Fitness
03.2016 - 06.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Education

High School Diploma -

WT Woodson High School
Fairfax, VA

Skills

  • Sales enablement
  • Data-driven decision making
  • Customer retention strategies
  • Client onboarding
  • Customer service
  • Excellent communication
  • Problem resolution
  • Relationship building

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved customer issue due to COVID-19 Supply chain issue by introducing new Respiratory Fit module.
  • Documented and resolved issues surrounding Workplace Incidents by deploying updates beneficial to key stakeholders

Certification

  • Project Management Professional (PMP) - Project Management Institute. In Progress

Timeline

Director of Customer Success

HealthRx Corporation
07.2019 - 08.2025

Sales Manager

LifeTime Athletic Fitness
03.2016 - 06.2019

High School Diploma -

WT Woodson High School

Similar Profiles

CREATE PROFILE
Michael Yaglou