Michael Yakelis
Winfield,KS
Summary
Accomplished Bank Manager with a proven track record at Equity Bank, enhancing operational efficiency and customer satisfaction. Skilled in cash management and critical thinking, I've led teams to improve productivity by fostering strong relationships and implementing strategic banking solutions. Leadership has consistently resulted in increased customer loyalty and employee retention.
Overview
14
14
years of professional experience
Work History
Bank Manager
Equity Bank
10.2023 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
Retail Banking Specialist III Float
Citizens Bank Of Kansas
02.2022 - 10.2023
- Increased customer satisfaction by providing efficient and personalized banking solutions.
- Streamlined account opening processes for enhanced customer experience and reduced wait times.
- Handled cash management responsibilities diligently, including balancing teller drawers daily, preparing deposits, and managing vault inventory.
- Assisted customers with loan applications, ensuring timely submission and accurate documentation for faster approvals.
- Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.
- Maintained strict compliance with all federal, state, and company regulations governing retail banking activities.
Personal Banker
Gateway First Bank
10.2018 - 02.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Personal Banker Float
RCB Bank
06.2014 - 10.2018
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Air Defense Command
US Army
04.2010 - 05.2014
- Mentored junior officers and enlisted personnel, contributing to their professional growth and career progression.
- Served as an ambassador for the organization during community outreach events, strengthening relationships with local stakeholders and enhancing public understanding of military missions.
- Improved unit readiness by implementing comprehensive training programs and conducting regular evaluations.
- Maintained high levels of discipline within the unit by enforcing standards consistently while providing constructive feedback for personal development.
- Safeguarded personnel welfare by proactively addressing concerns and establishing robust support networks within the unit.
- Implemented robust security measures to safeguard sensitive information, maintaining compliance with regulatory requirements.
Education
General Business - Business Administration And Management
Fort Hays State University
Hays, KS07.2023
Associate of Applied Science - Business Management And Entrepreneurship
Hutchinson County Community College
Hutchinson, KS06.2020
Skills
- Operational Efficiency
- Branch Administration
- Cash Management
- Credit analysis
- Teller auditing
- Budget Planning
- Willing to Learn
- Attention to Detail
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Planning and coordination
Timeline
Bank Manager
Equity Bank
10.2023 - Current
Retail Banking Specialist III Float
Citizens Bank Of Kansas
02.2022 - 10.2023
Personal Banker
Gateway First Bank
10.2018 - 02.2021
Personal Banker Float
RCB Bank
06.2014 - 10.2018
Air Defense Command
US Army
04.2010 - 05.2014
General Business - Business Administration And Management
Fort Hays State University
Associate of Applied Science - Business Management And Entrepreneurship
Hutchinson County Community College
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