Michael Yakovich
Bethpage,New York
Summary
Experienced professional with a diverse background in fraud monitoring, reception, data collection, and organizational tasks gained through internship at a financial institution. Proven ability to handle cashier responsibilities in retail settings, demonstrating strong customer service skills. Additionally, possesses valuable experience as a camp counselor in training, highlighting adaptability and teamwork capabilities. Adept at managing various responsibilities in dynamic environments, showcasing a well-rounded skill set.
Overview
6
6
years of professional experience
Work History
Digital Channels Intern
Ridgewood Savings Bank
Queens, NY
05.2022 - 08.2022
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Performed research to deepen my understanding of excel as to create more efficient macros enabling the retrieval of prerecorded data
Call Center Intern
Ridgewood Savings Bank
Queens, NY
05.2023 - 01.2024
- Carried over the duties from my first stent with Ridgewood Bank
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Developed and implemented new methods for collecting data more efficiently.
- Maintained records of all collected data according to established guidelines and protocols.
Cashier
Rite Aid
Bethpage, NY
06.2020 - 07.2021
- Operated cash register and collected payments.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Optimized displays to maximize sales
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Island Recreational
Bethpage, NY
07.2020 - 08.2020
- Accepted cash and credit card payments, issued receipts, and provided change.
- Upheld CDC guidelines to reduce the spread of Covid-19
Camp Counselor
Future Stars Day Camp
Old Westbury, NY
06.2018 - 08.2019
- Enforced discipline and policies to protect safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Communicated camper needs, progress, and attitudes in weekly staff meetings and made appropriate program adjustments.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
Education
High School Diploma -
Plainedge Senior High School
Massapequa, NY06.2021
Some College (No Degree) - Civil Engineering
Nassau Community College
Garden City, NYCollege - Business Administration /Accounting
University At Buffalo
Buffalo, NYSkills
- POS Systems
- Customer Service
- Cash Handling
- Honest and Ethical
- Critical Thinking and Analysis
- Interpersonal and written communication
Timeline
Call Center Intern
Ridgewood Savings Bank
05.2023 - 01.2024
Digital Channels Intern
Ridgewood Savings Bank
05.2022 - 08.2022
Cashier
Island Recreational
07.2020 - 08.2020
Cashier
Rite Aid
06.2020 - 07.2021
Camp Counselor
Future Stars Day Camp
06.2018 - 08.2019
High School Diploma -
Plainedge Senior High School
Some College (No Degree) - Civil Engineering
Nassau Community College
College - Business Administration /Accounting
University At Buffalo
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